r/techsupport • • Jul 26 '21

Recommended wiki articles (including malware removal)

897 Upvotes

r/techsupport • • 1h ago

Open | Phone I’ve blocked 1,906 spam text numbers and they still arrive hourly. What actually stops this?

• Upvotes

on an iPhone with a prepaid US carrier. I have blocked close to 1,906 numbers at this point — I keep blocking every new one as it arrives — and it has not slowed down at all. Some hours I get one an hour. Every message comes from a number I’ve never seen, so the block list does nothing.

What I’ve already done:

  • Blocked 1,906 individual numbers
  • Never replied to any of them
  • Never clicked a link in any of them

What I’m asking:

  1. Is there anything beyond “Screen Unknown Senders” and “Filter Spam” on iOS that actually cuts the volume instead of just hiding it?
  2. Does forwarding to 7726 and using Report Junk make a real difference over months, or is it pointless?
  3. Do third-party SMS filter apps work, and is any of them worth paying for?
  4. Is there a carrier-side filter I should be calling and asking them to enable?
  5. For anyone who got out of this: did it ever actually stop, or did you have to change your number?

At 1,906 blocks I’ve clearly hit the limit of what blocking can do. Any help appreciated.


r/techsupport • • 7h ago

Open | Software How do I detach a Windows 11 license from a PC I’m planning to sell? (Used PC with a local account)

18 Upvotes

I don’t understand—every time I format and reinstall Windows on this PC, it ends up being automatically activated using my (retail) serial key, and my entire purchase history from the Microsoft Store over the years remains linked to it.

What do I need to do to ensure it no longer activates using that license?

Will the new owner need to purchase a separate license and activate it during the installation process?

Thank you very much.


r/techsupport • • 1h ago

Open | Hardware Troubleshooting an ssd for blackmagic recording equipment

• Upvotes

I have a blackmagic hyperdeck shuttle 2 and I’ve been looking for a compatible ssd for a month now. The hyperdeck shuttle 2 is an older pro res recorder using SATA III drives but the two I’ve come across don’t work.

No1- SanDisk SDSSDP-128gb
( doesn’t work because it is too slow for the recorder)

No2- Samsung 850 Pro 256gb
( doesn’t even read plugged into my pc, forget trying to work it with the recorder)

I was told by another user to up the storage capacity as the write speeds were too low for the 128gb model, which I can see happening.

Issue is the higher capacity Samsung drive won’t even open on my desktop, do you guys think the drive is faulty and does anyone know for certain which drives are compatible with this blackmagic product.


r/techsupport • • 2h ago

Solved ASUS ROG Strix G16 or similar crashing issues fix

2 Upvotes

Hello!! Ive been helping my boyfriend with some issues with his laptop and wanted to post here incase anyone else is having a similar issue!

His laptop was crashing during small load games like roblox but not bigger ones like ark, vrchat, or borderlands. We did a whole lot including reinstalling windows in hopes to fix it! Nothing worked. It crashed either the game, or the whole laptop.

So the fix we figured out was about the power saving modes!

Settings -> power and battery -> chose performance mode instead of power saving

If it says something like it not being in your "power plan"

Do windows + r and type in control -> Find Hardware and sound click it and go to power options and chose power saving, or balanced if power saving isnt there

Go back and change both power modes to best performance

And it should work! We've noticed it changed overall performance to be a bit better as well!

I hope this helps anyone with a laptop! Its taken us months to figure out and couldn't find anything about it.


r/techsupport • • 2h ago

Open | Software Roku tv keeps asking if I'm home or at a hotel neither works

2 Upvotes

Yeah I'm neither one of these IP probs work at all infact it just keeps asking one tried to repositioning it and the router tho


r/techsupport • • 7h ago

Open | Software Yahoo Email Layout Completely Changed?

5 Upvotes

I use yahoo email and when checking email, the layout completely changed? I used the old classic version. Can you change it back? Anyone else had this happen?


r/techsupport • • 3h ago

Open | Hardware PS4 SSD, sata or nvme?

2 Upvotes

My rocket league, takes long time to load in matches and most times matches get cancelled, also play Call of Duty, and im looking at SSDs, which is better a SATA 2.5inch ssd or a M.2 SSD NVMe with M.2 to usb converter 3.0? All i know is that the read speeds are different but i know that the ps4 wont take full advantage of the M.2 ssd speed, but which is more better?


r/techsupport • • 3h ago

Open | Windows new feelworld mic isn’t recording any audio?

2 Upvotes

i just got a feelworld mic and i’m running it on a HP compaq elite AIO pc. i’ve followed the setup manual, i’ve double checked it was connected and unmuted, im not sure what the problem could be. i have it connected, go to speak in it, nothing, radio silence. does anyone know if its a missing driver causing this and which one could work to fix it? windows has a list of drivers you can install to fix issues and i’m wondering which might help or if there’s a seperate thing causing it?


r/techsupport • • 6m ago

Open | Software Why Does This Happen With My Xbox Gamebar?

• Upvotes

On PC here and I could be playing a game and when I hit Win+G it brings up my gamebar where I can capture video or screenshot my gameplay. Out of nowhere, it will sometimes gray out those options where I cannot take a screenshot or video capture. Rebooting does not fix this. I've noticed most of the time, when my Nvidia releases a driver update, it fixes the issue after installing the update, especially if it requires an update afterwards. But sometimes, it does not fix it. What is the issue? Why does it do this? As of right now, after the latest update, it does allow me to screen record or screenshot, but I know it will not last and eventually I will not be able to do this.


r/techsupport • • 8m ago

Open | Hardware Laptop keeps going black and restarting

• Upvotes

I got my laptop fixed, had its keyboard + motherboard replaced, but when I have a ton of tabs or even a game open while simultaneously charging it, it’ll go black, a weird and soft buzzing noise will play on my AirPods, and it’ll just reset itself. It never used to do this no matter what I did before I got those parts replaced. Any idea on what I should do?

The laptop is an HP Pavilion Plus


r/techsupport • • 8m ago

Open | Hardware Power outage May have screwed my iPhone 7 charging port

• Upvotes

So basically I was about to charge my iPhone 7 (I know I should upgrade but I’m a little short now) like normal and I didn’t notice the voltage was low I had it plug into a multi-plug port (the one with 6 plugs and 2 usb plugs) after a minute or two later I notice the other had low voltage via the lightbulb and internet went out. I immediately unplugged it and the power went out for like 9 hours.

Ok I put it in power saving mode moderately used it and once the power came back on I tried to charge but it didn’t. It wasn’t the cable cause I tried to cables and didn’t work but both worked on an old iPhone 6 I had laying around. Is there a DIY solution where I don’t have to go a phone repair shop? I also dropped it yesterday hitting bottom but it charged overnight just fine


r/techsupport • • 15m ago

Open | Software Windows 11/Alienware PC: Slowed/Non-Functionality in Various Tasks

• Upvotes

The Story: Close to two weeks ago my file explorer opened randomly and showed my relatively new HDD was no longer showing the blue/white bar indicating storage space. Double clicking on it resulted in file explorer showing the loading icon and my cursor changing to the hourglass while hovering.

The Symptoms: The troubleshooting rabbit hole led me to discover that the Disk Management window kept saying it was “connecting to virtual disk service”, the Microsoft Defender Antimaleware Service was permanently at the top/second from top of the task manager memory usage, my Dell Support Assist could not check for updates because my “PC is busy right now…” and other scans kept failing/running for hours without completing, my shutdown button took minutes to actually shutdown, and my (now) slow startup occasionally entered a black screen with my cursor visible (that I solved by restarting file explorer and waiting a few minutes for everything to load in). And finally, there is a dull, slow thump coming from the computer, like a heartbeat every 4 seconds (looked inside and didn’t see any fans spinning nor how they could be knocking into wires or stuff). Other than a slow file explorer, everything else responds as usual: Firefox, Excel, Adobe, VLC, video games/launchers.

What I have tried: Turn off/unplugged/replugged/turn on. Checked for Windows update; there were a few recent windows October updates that I uninstalled, checked, and then reinstalled. Tried to download any drivers/updates from Dell Support Assist; it could not check my system to provide updates. I’ve unplugged and replugged the missing drive; no effect. I’ve gone through my startup apps but nothing stands out as problematic, just like driver checks for audio and adobe.

I finally got Dell Online Support to do a quick hardware scan followed by telling me to do a F12 boot diagnostic, which said I needed to replace my hard drive and they gave me a quote to ship and replace the part. I doesn’t seem like my SSD has an issue since a lot of other applications still seem to work. So I had Dell run the online hardware scan again and this time it passed everything. I suspect there was lag in the initial scan that gave a false negative. So I had it check for driver updates and it got to 90% and it said service was busy with current install/download.

Do y’all think this looks like a hardware issue or a software issue? I’ve googled some of the symptoms but can’t find a match that fits all/most of the issues; file explorer does seem to be related to a lot of the issues though. I’m also suspicious of these issues appearing after a recent Windows security update, which might explain why the windows defender is running above normal. Do y’all have any suggestions of more troubleshooting? Or do I have some crazy malware poking at things?

Specs: Alienware Aurora Ryzen R10
AMD Ryzen 9 5900 12 Core processor;
32GB RAM;
Nvidia GeForce RTX 3080 10GB graphics card.

I will try to answer any questions/provide more info. Thanks in advance!


r/techsupport • • 22m ago

Open | Software I don't have wifi on my browser, but everywhere else is fine?

• Upvotes

600 gb download speed, everything usually runs fine, now I can;t even watch youtube, and it is a browser only issue. I'm relying on a VPN for now but that isnt a permanent solution


r/techsupport • • 7h ago

Solved New PC Shuts Off Over & Over. But When I Unplug The CPU Cable It Stays On

4 Upvotes

I have no idea what the issue is, i've tried: Reseating the RAM & checking for any loose cables but nothing has worked at all


r/techsupport • • 27m ago

Open | Hardware My laptop (Dell XPS 9520) is stuck at 0% battery and does not charge when plugged in. What to do?

• Upvotes

I've read that this often means that the battery is completely shot. The thing is, this has happened to this laptop before, and it has somehow resolved itself each time. I don't know how, but it just started charging and holding charge again. That's what leads me to believe the battery itself is not truly dead.

This particular time, it has not fixed itself in a while, so I'm wondering if it's more permanent. What can I do to fix this? I've tried uninstalling battery drivers in device manager and restarting, I've tried holding the power button for 60s while dead and unplugged to reset it, and nothing seems to work. Any input is much appreciated!


r/techsupport • • 8h ago

Open | Networking Request not allowed from this Internet Service Provider due to malicious traffic patterns

3 Upvotes

I'm on my PC using my home network with no VPN. I'm just trying to get onto a forum when this message popped up and it wouldn't let me in. Any advice would be appreciated, thanks.


r/techsupport • • 57m ago

Open | Hardware PC fans suddenly won't quiet down after startup

• Upvotes

my pc fans used to be loud when i first turned the PC on, then they would automatically quiet down shortly after startup but now they suddenly just stay loud instead. all my case fans are connect through the detachable fan hub that came with the psu into the chasis fan 1 port on my mb. cpu temp is normal and in bios the fan mode is already set to silent too.

also, when i set the fans to full speed mode iin bios, i can hear some of the other fans get louder, but the fans that are already loud stay at basically the same noise level. so i think it's actually only certain fans that are stuck being loud, rather than all of them.

specs:

  • CPU: AMD Ryzen 7 7700X
  • CPU cooler: LIAN LI GALAHAD II TRINITY SL-INF 360MM AIO
  • Motherboard: ASRock X870 Steel Legend
  • GPU: MSI GeForce RTX 5060 Ti 16G Gaming Trio OC
  • RAM: Corsair Vengeance RGB 32GB (2x16) DDR5-6000
  • PSU: LIAN LI EDGE GOLD 1000W 80+ GOLD MODULAR ATX 3.1
  • Case fans: Lian Li UNI FAN SL-INF WIRELESS 120mm ARGB PWM

r/techsupport • • 1h ago

Open | Windows random timeframes of high ping spikes every few seconds

• Upvotes

hello all, since around a week ago i randomly get random ping spikes. usually my ping is very good at around 13ms, but when a spike happens it jumps to 300-1500 and calms down in less than a second, but reappears about 2-3 seconds later. this makes me unable to play any kind of multiplayer game. I used "ping -t (router IP)" in cmd, and it shows my ping jumping from 3ms to around 40ms in the same time frame my ping spikes.

i tried the following solutions already:

- restarting router

- restarting pc

- updating drivers

- pulling out all the cables from my pc and router

- netsh wlan set autoconfig enabled=no interface="Wlan" in CMD

- netsh winsock reset in CMD

- netsh int ip reset in CMD

- ipconfig /flushdns in CMD

The ping spikes also seem to be random in my observation, i closed all my tabs and apps in the background, and the ping spikes still continued. After researching this problem again today, they just disappeared.

Im getting frustrated with this issue as im unable to play video games, but i want to try everything out i can from here before reaching out to my provider.


r/techsupport • • 1h ago

Open | Hardware PC Will (9x out of 10) not detect Monitor

• Upvotes

About half a year ago my laptop stopped being able to consistently detect displays, first noticed through the HDMI port. It usually does not connect to my monitor, but on rare circumstances it's detected. Ex. I leave my HDMI cord plugged into my laptop on my desk for the night, despite it not working. I've woken up twice in the morning to it being projected to my monitor; but this doesn't always happen. On the rare occasion it connects, it doesn't have any flickering or disconnection issues when plugged in. When I unplug it from this state (I have to take my laptop to uni) and replug it in the same day, it usually reconnects for me. Of course, this luck eventually wares off and then I'm at the mercy again.

The issue is not my monitor as this issue doesn't exist when connecting other devices, and this issue persists when attempting to use other displays on my laptop (such as a TV). I've tried other HDMI cords as well to no success.

I've attempted some of the following "generic" troubleshoots:

- Restarting my computer

- Using a different power adapter

- Checking update status (Windows says I'm up to date)

-Attempting updating my Graphics driver re: Device Manager > Display adapters > Update Driver > Automatically Search for Drivers (and then Windows says I already have the best driver for my device installed)

- Attempting to force detect monitor on settings

- Using an adapter in attempt of a band-aid solution*

One of the most interesting issues to me is that I will use an adapter in one of my laptop's USB-C ports (PC detects the adapter, which is the satechi 8-in-1 USB-C hub) and connect the HDMI cord through there, but it still will not detect the display or project. I tried this work-around with my iPad though and it works. So it's weird to me that it isn't (at least just) the HDMI port that has issues if it is a hardware issue. I chose the tag "OPEN - Hardware" because I'm not sure if it's a software or hardware issue.

My computer specs:

Processor: Intel(R) Core(TM) i7-10710U CPU @ 1.10GHz (1.61 GHz)

Installed Ram: 16.0 GB (15.8 GB usable)

Graphics Card: Intel(R) UHD Graphics (128 MB)

Storage: 375 GB of 477 GB used

Device ID: 53918AB9-2E7A-4FE2-B53C-957A7847A269

System Type: 64-bit operating system, x64-based processor

Thanks so much for any advice or thoughts you may have. Happy to answer any questions!!


r/techsupport • • 1h ago

Open | Software Warzone - RX 9070 XT Feel Like I Am Missing FPS

• Upvotes

Hi,

I'd be interested to here others stories and what to try at this point. I feel like FPS is missing natively while playing warzone.

Firstly my computer specifications:

Computer Specs
Monitor MSI OLED 240hz 1440p
GPU RX 9070 XT
MotherBoard MSI B650 Tomahawk
RAM Crucial DDR5 6000mhz 32GB
CPU Ryzen 7 7700
PSU Montech 850w Gold

Now getting to the nitty gritty stuff. I'm finding that my FPS sits around 110-120ish.
Whether that's in low settings or ultra in game.

I have Tried The Following (Not limited too)
I have tried in borderlesss & full screen exclusive.
Downgraded my resolution and didn't notice much of a difference if any.
Cleared my AMD shader cache & In Game cache
I've updated BIOS, AMD drivers
Borderless with Frame Gen I get about 250 and it's the only time it increases
Checked various bottlenecks and doesn't look like there is one
Turned windows gaming mode on
Checked hardware acceleration is on
Check power settings - set to bitsum High Perfomance (Part of the lasso app) High basically
Confirmed EXPO is enabled in bios
Checked Smart Memory is enabled in AMD Adrenalin App
Tried overclocking and various settings in AMD adrenalin app

This is just a small number of things I've done, previously done fresh windows builds DxDialog checks for driver issues etc.

I'd love to hear other peoples stories about this and whether COD has just truly become this bad or am I missing a valuable piece?

Thank you to all those who comment with useful information.


r/techsupport • • 14h ago

Open | Software I have a PC with windows 11 a rx 7900xt and a ryzen 5 7800x3d my cousin connected his "movie HDD" now my PC won't start

12 Upvotes

So my cousin plugged in his movies HDD to show let his kids watch movies whole they are visiting it had about 600 movies on it now my PC won't start it says failed to repair and has options on a blue screen what can I do?

Update: it was not booting at all so I used a USB I had a windows 11 boot media on it worked and I clicked repair this PC it loaded right into windows I done a few checks and checked for malware etc and nothing came up, so I'm hoping it's ok Un less anyone knows what I can do to check what happened?


r/techsupport • • 1h ago

Open | Windows Black screen, I restarted and now it's choppy.

• Upvotes

I was randomly playing a steam game, suddenly my screen turned black and the audio started bugging. I restarted my computer but now it's choppy. I have attempted restarting again, task manager looks fine so I have no idea what's wrong.

OS: Windows 11
Specs: AMD Ryzen 5 7600 6-core, 32GB DDR5 ram, 1TB samsung storage, AMD Radeon RX 9060, gigabyte A620M GAMING ax motherboard, acer 1080p monitor.z

Thanks for the help!


r/techsupport • • 1h ago

Open | Malware Tech Help: I’ve been Hacked on every device (Windows 11)

• Upvotes

I’m posting because I’m genuinely at my wit’s end, and I need advice from people who understand cybersecurity better than I do.

I believe multiple computers I own may have been compromised, and I’m having a difficult time figuring out what’s actually happening, how it started, or how to stop it.

I’m running Windows 11, and I’ve been experiencing a series of problems that have made me increasingly concerned about the security of my devices.

Some of the issues include:

Files and important documents disappearing, including personal and professional projects.
Unexplained system behavior and recurring errors.
Problems accessing or understanding Windows security and Event Viewer information.
Concerns about whether my accounts, cloud storage, or computers are being accessed without authorization.
Similar concerns involving more than one computer.

I’ve tried troubleshooting, looking through Windows settings and logs, using security software, and attempting file recovery with Disk Drill. Unfortunately, I still don’t have a clear explanation.

What makes this particularly frustrating is that I’ve lost access to important work, including projects I’ve spent a significant amount of time developing.

I want to be clear: I don’t have definitive proof that someone hacked my computers. I’m trying to distinguish an actual security compromise from Windows problems, accidental file deletion, cloud synchronization issues, or something else.

I’m not looking for conspiracy theories or someone to tell me to reinstall Windows without understanding the problem first.

What I need help with:

How can I determine whether multiple Windows computers have actually been compromised?
What specific Windows Event Viewer logs, security events, or indicators of compromise should I examine?
Could a compromised Microsoft account or cloud synchronization issue explain problems across multiple devices?
How can I preserve evidence before resetting or reinstalling anything?
What steps should I take to secure my accounts and devices without potentially destroying recoverable files?

I’m willing to provide screenshots, event logs (with personal information removed), and technical details.

I’m not a cybersecurity professional, but I’m comfortable with technology and willing to follow a systematic troubleshooting process.

I just want to understand what’s happening, protect my information, and recover whatever I can.


r/techsupport • • 1h ago

Open | Software Help with physical size conversion of PNGs

• Upvotes

Hi!

A while ago I burned some CDs and made some artwork for them in Krita, and everything went smoothly. But recently I tried to do it again and when I converted my PNGs to PDFs for easier printing, the sizes were all off.

My pixel to cm conversion (and dpi) is identical to last time when it worked, but when I open the PDFs in chrome and check the actual size of them, they're different. I havr no idea why, but I'm hoping someone has a good way of converting PNGs to PDFs and keeping the size correct!