r/Libraries • u/OGgamingdad • 8h ago
Patron Issues Patron asked me to help with a little light crime.
This falls under the category of "Services the Library MIGHT provide."
So a regular patron came in with a friend who wanted to know if we could help her with a document she was trying to "clean up" for a mortgage broker so she and her husband could go ahead with their closing date for a home purchase in a couple days. My coworker initially spoke to her, since I was helping another patron, but passed off to me because she wasn't clear on what the woman was asking for, and I'm generally better with computers, scanning and document manipulation.
This patron was one of those dear folks who has to tell you the whole reason WHY she needs the thing before the says what she needs, so it took us a minute to get to the point where she wanted me to help her blank out some lines on her bank statement and make them say something else, so she could then send that to a mortgage lender.
Naturally I was like "Hey, I'm pretty sure that's fraud! I can't help you with that." which she seemed to find disappointing. She tried explaining (some more) how those charges shouldn't even be on her bank statement, and she didn't know what else to do.
At this point, her friend (our regular) seemed to pick up on what was being asked, and said "Honey, no. You can't do that and send it to the bank! They'll catch you!" at which I definitely had to suppress a chuckle. They left to (presumably) go consult with the bank about legitimate ways to iron out this wrinkle, and I went to gossip with my manager about it.