My partner and I recently stayed a single night at an Airbnb. We assumed we'd have the place to ourselves, but turned out the host was staying, which was fine. As many couples do we engaged in physical intimacy a couple of times, we made sure to be quiet, private, and left no mess behind. All of my other reviews are positive and attest that I am a respectful guest.

A week later I receive an angry message from her, asking how we could make her so uncomfortable, that she could hear and knew what we were doing.

I sincerely feel sorry for making her uncomfortable, however we weren't bouncing off the walls and shouting and stayed quiet, we kept to ourselves and left the room clean. It seems unreasonable to not expect two grown adults sharing a bed to not do anything, and if the thought makes you uncomfortable you shouldn't hosts couples.

Anyone have this experience? Not sure how I should respond to her. Are we in the wrong? Again, we really were quiet aside from perhaps the bed creaking.

We are both men, so it's possible homophobia is a factor, but I don't want to jump to that.

Edit: My partner and I misunderstood that it was a shared space. We interpreted access to an apartment as us having the apartment to ourselves. Regardless, I think it's strange to host couples if you are uncomfortable with this possibility.

Edit 2: This post blew up, I likely won't be responding to any more comments, but thanks everyone for your support, I appreciate it.

The amount of times I’ve had a host tell me that I can’t check in until like 5pm or later is ridiculous and one of the reasons I stopped using bnb unless it’s the last option now. Maybe yall should focus on actually being competitive with hotels by offering your guest a genuinely better service than trying to milk as much passive income as you possibly can. If it’s difficult for you to do this then that is not the customers problem and maybe you should reevaluate your decision to host.

I'm so fucking sick of this double standard. Every time I book an airbnb I feel resentful because there's always some shitty surprise they have failed to disclose and you're still expected to give them 5 stars.

This time the host failed to install two curtain panels letting a ton of light in when i'm sleeping and they have given a 1x shitty fleece blanket in this very cold city. Not even a real comforter or duvet.

No hair dryer. No coat rack or closet. This place was dark as hell and the check in instructions were unclear. We had to climb these unsecure stairs to find them in the dark mind you.

edit: host just got back to me about the towels and told me to F off for asking for more. nice.

Like I said in the title. My bank gave me the money back of course and determined it was a fraudulent charge.. Then Airbnb banned me because my account was closely associated with fraud. I don't really care enough to fight with them about it because it just tells me that there's some funny internal stuff going on with that company.

Myself and a few coworkers rented a place in the Atlanta area while there for work. The day we got there everything went fine, check in was a little annoying but the house was clean and well maintained. I used a bathroom upstairs and it immediately clogged. I proceeded to spend about 30 min trying to plunge and unclog it to no avail. At that point it was later in the evening and I planned on telling the host about it the next day. The following morning I get up for work and there is a small leak coming from the ceiling in the dining room. I messaged the host, told them about the toilet and the leak. They told me they would get a plumber out there as soon as possible. They proceeded to beat around the bush with the plumber until the fourth or fifth day we were there at which point the leak was so bad that the ceiling was starting to fall apart. The plumber finally came while I was still at work and placed 5 gallon buckets around the dining room to catch the drips and nothing else. The host messaged me and said the plumber would be back once he came up with a plan to deal with the leak and toilet. By that time our stay was almost up so I didnt even worry about it. Earlier today however I received a message from air bnb saying that the host wants me to reimburse them 16k for damages. They said the leak started due to a clogged pipe because excess toilet paper was flushed. I am the only person that used that toilet and I used a very normal amount of tp when I got done doing my business. I am going to contact a law office tomorrow but I just wanted to get any and all advice on the situation.

This has been bugging me. So me and my husband rented out a self contained studio for 3 nights as a getaway, it could sleep up to 4 and had 2x double beds. One of the beds was kind of like a loft bed but built into a wall, you had to climb a ladder to get up but looked real cozy and contained.

So first night we slept in the loft bed but we found because it was raised and therefore closer to the ceiling it got stuffy at night with the both of us in that enclosed loft area. So the remaining 2 nights we ended up sleeping in the other bed which was just a normal bed on the ground.

After checking out I received a message from the host asking why we slept in both beds when there was only 2 of us booking and it meant that she had to wash both sheets. I explained that we had initially slept in the loft bed but found it got too hot so slept in the other bed. I apologized, but after thinking about it I kinda thought I paid for the place, why did it matter if we used all the beds or not?

Were we wrong for using both beds/linen when we only had 2 people?

Background I have been renting VRBO/Airbnbs for roughly 15 years (way before rating systems). I have food sensitives that make eating out every meal for an entire vacation difficult. A day or two is fine, over 3 or 4 days I need a kitchen. I always loose weight when I travel. So I can’t express my gratitude for the platforms and hosts that allow me to rent a place with a kitchen. For this reason I never complain no matter how bad it is, I have never reached out to Airbnb (or VRBO back in the day) regarding any stay I have ever had for any reason.

I had one particularly bad stay in Greece where I was supposed to meet the host at check in. An hour before I arrived I got a message that he would not be there but he sent a picture of the building with an arrow pointing to the 4th for apartment, instructions on how to get the key from the lockbox, when to turn on and off the hot water heater, and not to flush the toilet paper. We get to the building and we can’t find the entrance. It is raining and we spend 2 hours walking around looking for a door we can enter. We found a couple of doors that were locked and did not have the lockboxes. After the first 45 minutes I sent a message to him asking for more information. No response to that question until after checkout which he replied “I assume you found your way in”. After checkout! Turns out you have to walk into a restaurant, through tables of diners with food, to enter the building (this type of entry is not something you find in the US so we did not think to enter the restaurant until we were dripping wet). By the time we got in we, and our stuff was soaked. Not to mention I was pretty pissed there was no response. If he could not respond he should have had someone do it. We got out the clothes drying rack and laid out our wet clothing. Fast forward to checkout, nothing has been sent to us. No checkout instructions, nothing. The other Airbnb we rented in Greece has a dumpster outside of it for our trash. This apartment did not have a dumpster or any trash receptacle anywhere around it. Since he had not responded to our first message I did not ask about where to take the trash (this was a mistake but I was still pretty pissed). The building also did not have an obvious trash room, we looked, everything was locked and we only had keys to the building entrance and to the apartment. We left things people might want (olive oil, singly wrapped tea bags, etc.) in a bag on the counter. The trash cans were the smallest cans I have ever seen, about the size of Folgers can of coffee (maybe 2-3 liters in capacity). There was a larger recycling can and we tried to put logical things in there but I have no idea what could or could not be recycled. We purchased trash bags because we had more than what would fit in the trash can. We filled the trash can, put the items we could not fit into our trash bag and set it by the trash can. You can’t flush toilet paper in Greece and that trash can was full (smaller than the one in the kitchen). When we left we put the key back in the lockbox and left. No chores had been requested, there was no checkout instructions at all, so outside of doing our dishes nothing more was done. I did not know what happened. Was he sick or injured, did a family member die? I have no way of knowing but I gave him grace because if I were in that situation I would hope someone would do the same for me. It was a terrible stay, the apartment had amenities removed and kitchen was barely functional but I moved on. We left the country and traveled to a different continent. When he sent the message about assuming I got in I ignored it. I was pissed and decided to say nothing vs what I really thought. I decided not to review the stay. However in the last minutes before the two week cutoff (so I would not have time to write a review) he left a review that I left garbage and could have been cleaner. We did all our dishes so outside of the trash in trash cans or bags there was nothing unclean. He gave me 3 stars for cleanliness. I am not sure what I was supposed to do with the trash or how he could have more expectations when he completely failed to communicate. Of course I had no way of knowing that had happened until now when I asked for the data dump.

The other stay was in the US. My child was in their freshman year at university when a kid in his dorm started having a mental health crisis, a lot of religious fixation and delusions which included our child. We rented an Airbnb for two weeks to get our child out of the dorm asap (other kids parents and the University worked to help the other student). Our child, who was accused of all kinds of crazy and sick things, was uncomfortable around all the other kids in the dorm so we stayed in the Airbnb until the University could get our child another dorm placement. The stay was booked for two weeks and that is how long we stayed. My husband was super sick with a cough (and was up coughing all night) and the place had three bedrooms so he took one, I took another, and our child took the third bedroom. We did all chores we were asked to do (biggest list of anyplace I have ever stayed) and followed all checkout instructions. The written review was glowing and stated the house was left in “perfect” (the hosts exact words) condition. However they gave me 4 stars for cleanliness. The only thing I can think is that we used all three bedrooms when it was a couple and one child and they expected us to use only two of the bedrooms. I am grasping at straws here, I have no idea why I was given 4 stars.

Everybody else has given us 5 stars for everything. Most comment on how spotless and clean the place was (we leave all properties in the same condition. I have been a long term rental landlord for 17 years. I respect other peoples property). I thought it was weird they all commented on how clean we are, now I understand based on the data dump.

First I would like to thank all the hosts we have stayed with for looking past these ratings. The fact guests don’t know about them, can’t see them or respond to them in any way is absolutely not right. I know I have been blocked from properties but had no idea why or what was happening. I only rent once or twice a year so I only have 7 reviews. Those two negative reviews are heavyweights. I have more stays but larger corporate managed properties tend not to review guests (or that is my experience).

Second, the gloves are off! Hosts obsess over their ratings and expect 5 stars for places that are not 5 star places. Amenities removed, barely stocked and broken or barely useable items in kitchens, the minimum linens, bare bones places, deferred maintenance, I could go on. I am absolutely going to reconsider how I rate those. Hosts are passive aggressive in the ratings that guests can’t see while expecting 5 stars for themselves even if they don’t deserve it. It is BS!

For all guests out there, download your data, it is a simple request (Profile, Account Settings, Privacy, Request my personal data). It could be shocking. Airbnb really needs to change ratings for both guests and hosts. The only way it will happen if people get outraged and complain to them. They will be hearing from me. My hope is that others who feel the ratings are not right will also say something to them and this includes hosts.

TLDR: It seems hosts have very high expectations of guests and are not afraid of giving low ratings that are not deserved while demanding high star ratings for themselves. Guests request your data from Airbnb and see your ratings.

My original post and photo was removed from r/mildlyinfuriating for not being “mild” lol.

My mother is visiting town with her two dogs this next week. I went to her BnB to drop off some groceries for her so she had dinner when she arrived later. I arrived at the BnB 30 mins after check-in time. The cleaning dude was posted up on the couch with two huge nitrous bottles and a balloon, he's the first thing I saw as I walked in. He didn't even get up and finish cleaning or anything. He was glued to the couch and continued filling his balloon with nitrous as I unloaded groceries for my mom. On my way out I politely asked him not to be there ripping nitrous on the couch when my mom arrives but I should have actually told him to get the fuck out in hindsight. Really bizarre situation that’s left me questioning my mother's safety and my own sanity. I'm still fully discombobulated from this right now.

AirBnB safety team offered to pay for 3 nights in a hotel (she is here for 7 nights) or another BnB (there are literally none in the area that allow pets and are available for her dates). The owning company refused any amount of refund and seemed more annoyed that we called than anything. What can we do? She stayed there last night as we couldn’t find another reasonable accommodation for her and her dogs and she was just ready to sleep. The key code was changed.

***I have a video of the cleaning guy on the couch clearly ripping nitrous. I thought AirBnB support would take this more seriously.

Does anybody else notice airbnbs getting worse lately? I have stayed in 13 airbnbs without any significant issues. The last 2 I have stayed in have had significant issues, which range from the house not being cleaned to having smoke alarms constantly chirping and the owner not taking care of them.

From host:

“Hi - I just looked at the summer reservations and somehow the cancellation policy did not work properly on some dates. The policy is 30 days prior to check in. I apologize for the confusion. If you would like to continue your reservation, please cancel it so I can hopefully reset it properly and you can rebook. Thank you. “

Booked 1 night for a concert as soon as the tour was announced. Date is in June. I’m guessing he wants to try and up the price? Or have a family member/friend use the place? Current cancellation policy is set at 5 days.

What happens if he just cancels it on his end?

EDIT: Host canceled. I believe he was upset that I had a 1 night reservation. His current listings all show a 2-night minimum for summer weekends. I had a Friday night booking. Customer support was contacted throughout the process and they are claiming the date will be blocked out for him. He wasn’t a super host.

EDIT #2: The date doesn’t appear to be blocked out. I could rebook it right now for a two night minimum (higher price as well). Haven’t gotten an answer really from customer support as to why it’s not blocked out. Was able to squeeze out a $100 coupon from them tho. Something at least.

Hello, Pretty much what the title says. We are neighbors to an AirBnB, we share a property line and the houses are roughly 20 feet apart. We saw the owners coming and going for 2 months before we got the chance to speak with them and rentals started. The hosts didn't formally introduce themselves before they started renting it out, and I completely get they don't really have to, but it would have been nice to know. We only found out when my husband saw the owner outside and asked him about it, the owner just brushed him off and said it should be good. We let them know our concerns, they shared their phone numbers so we could contact them in case of any issues. Now, a few months into this, their current guests were loud outside of their listed quiet hours and happened to wake us up, so we asked them to keep it down, through the fence while we were on our property. This led to the guests cussing us out and threatening my husband. Contacted the host, no response other than they will remind them of quiet hours. And we let them know that didn't seem acceptable given they were making threats. Since the host did not respond after that, we made a complaint to AirBnB support and they are investigating this issue.

But just now, the owners of the AirBnB told us to not contact them again via phone, and to not approach or talk to their guests. And if we have any issues with their property, to contact local authorities. They also said they will not be responding to anymore direct communication. I'm just looking for advice or anything really. I thought you were supposed to contact the host first before escalating to AirBnB neighborhood support and local authorities, or is that not the correct way to handle issues with guests? I would love to hear from other neighbors of AirBnBs and hosts to hear how you would handle this. Thank you in advance!

We started renting our home on Airbnb on the weekends, and we recently had guests who were great, the only thing was that they left lots of makeup stains on the white towels. Not just the hand towels, also the bath towels, and not just a little smudge of foundation… there were 5+ large foundation stains on each towel and bright red lipstick stains in the shape of lips, so it seems they used the towels to remove makeup. We spent a long time soaking and scrubbing the towels but the stains are still faintly there. We’ll try to bleach them but we will probably have to buy new towels.

We did not mention anything to the guests because we did not ask them not to remove makeup with the white towels, so we figured it was just a lesson learned for us, but I was wondering what people’s thoughts are on guests doing this. Is it common? I have always used makeup wipes or oil cleanser. Is it something to be expected if we don’t provide makeup wipes or black makeup towels? (Which we are now going to provide) Would you ask for reimbursement for the cleaning/price of extra towels?

Would just like to hear others’ thoughts. Thank you!

Edit: Thanks everyone for your input! Apparently this is a lot more common than I thought. I’m based in the US but everyone I know who wears makeup removes it with cleansing balm or cleansing oil so I didn’t know using towels was a common thing (most of my friends are Asian and we use a lot of Korean products lol).

We like the look of white towels and linens so guests can tell if they’re clean (I’ve stayed in many hotels before so it’s what I’m used to as well), but maybe we’ll consider other colored towels. We will begin providing makeup wipes and black makeup towels, and we‘ll mention it when people book. We won’t say anything to or charge the guests :)

When looking for a property to stay at I try to search for properties that have a bidet toilet attachment. There's a sub on bidets. I message my hosts after a stay to consider adding a bidet to their toilet. Many Americans are embracing the bidet method of hygiene. They lower your costs for toilet paper and clogged sewer lines too.

If you have a bidet please add it to your listing, I'm not alone searching places to stay with bidets. Europeans and specifically Asians are 100% accustomed to bidet use.

At home I have a bidet that wasn't expensive I found on amzn.

On the day of our arrival, the management company for the stay messaged to tell us we owe a fee of €50 on arrival. She said the fee had to be paid in cash. This was due to our late check in she said.

Our flight arrived in Nice at 2200 and we didn’t get to the stay until 0030.

Nothing is mentioned in the listing about this. The terms on Airbnb only state that check in is after 1500, nothing else. We did message way in advance that our flight was arriving late in the day and nothing was said about any fee.

I didn’t think this sounded right. So once we got into the stay and got the keys I refused to pay. The host (not the owner, she was from a management company) told us that it was normal in France to receive a fee for a late check in. When I explained that if this extra charge was in the Airbnb listing, I would pay it. I also asked why this fee didn’t appear anywhere on the listing and she brushed me off saying it wasn’t important.

It is only €50 and part of me feels like I should just pay it and forget about it because the whole thing has kind of ruined the start of the holiday. But on the other hand, it doesn’t feel right especially as we’ve paid a fortune for the stay already.

UPDATE:

I contacted Airbnb and explained the situation. As a lot of comments have predicted, they advised not to make any payments unless through their platform.

Also, to clarify, I would absolutely have been fine paying a late arrival fee. But only if it was listed in the house rules. Because nothing was mentioned at any stage in the house rules or pre arrival message, I felt it was an arbitrary amount, requested in cash, so felt off. That’s why I didn’t pay.

After reading a lot of the comments it won’t be a surprise that the host hasn’t been back in touch today to collect. If she does contact me I’ll put her on to Airbnb.

It’s a shame for the owner, because they have a five star review that is clearly earnt, but I’m going to have to mention this in the review once we leave.

Thanks everyone

Edit: should also say, Airbnb were on it straight away and saw it for what it was

EDIT: Spoke to the host. Turns out he just wasn't prepared for what a house with kids would look like. We had a good conversation. Turns out his daughter is set to move in the day after we leave and seeing the house like that gave him both a heart attack and a minor incentive for us to leave. We had a good conversation and are on good terms. As usual, the best idea was simple communication. Thank you all for your feedback and input. Feel free to leave further comments but I'm going dark on this.

We are staying in an Airbnb for 2.5 weeks. It's a full house rental in the US. We are 2 parents, a 3 year old and a 1 year old.

We arrived, and one of the toilets was broken, so the host advised that he would come next week (today) to fix it.

Host came to fix the toilet, tried for 10 minutes and gave up.

30 minutes later I get the below message from the host.

I'm curious to hear if one of us is right or wrong, or if it's something in the middle. But in general this feels kind of invasive.

My side is that:

1. The house is messy. We pay for a full house so that we can make a mess with little kids, and we clean up at the end. Nothing is being damaged abused or harmed in any way, just a lot of scattered toys/clothes and unwashed dishes.

2. The garbage can provided is tiny and not enough to take on the trash of a family for a full week, so we have some overflow week to week. The city only picks up what fits in the small size can.

3. Sidewalk chalk was used only on public sidewalk by the street, not on or in the property itself, and washes off completely in a little rain. We use it at home and have never had an issue with it not coming off.

His message below:

Hi M,

"I left the property. I wasn’t able to fix the toilet. Please don’t use it.

It looks like you missed garbage day yesterday. The cans are already overflowing. You will now have garbage on the side of the house because the cans will be full. That’s not good. It will bring mice and rats.

The house itself is in total disarray. There is trash on the porch that needs addressed. There was food left on the table and the sofa. While you are entitled to live the way you like in your home I would appreciate you having a little more respect for mine.

If you don’t feel that my request is fair or reasonable I am happy to refund your money for the remainder of your trip so you can find another place.

Also please don’t use the sidewalk chalk in the walk way. It’s difficult to get that stuff off. Thank you."

I worked a few months doing Airbnb cleans for 2 hosts (they were friends to each other) and was shocked at some of the Host instructions and grossed out by some.

Here are just a few; - Both hosts told me to not bother changing the bath mat unless it’s visibly dirty. If it’s a little damp just put it out in the sun and spray it with Glenn 20. - Mould in shower was reported to them every clean I did (I offered to work 30mins more), but still host did not want to pay me extra to clean it (as I can’t do that within the hour they pay me to clean). The mould was bad. - Wipe down the shower walls and glass frame using the dirty bath towels and glass spray ( she did the 1st clean with me to show me how she wants it done - I said okay to this but did not do it due to multiple reasons) - Only change the Doona cover if not visibly clean!! Yes both hosts use top sheets, but still I don’t like this. - using towels in their accomodation with small bleach stains on them (plus I found out after I quit that they had blamed me for the bleach stains- they were definitely there when I 1st started and I never used bleach in the properties).

• Another was not changing the pillowcases on the large European pillows (the big ones that usually sit at back for mostly decoration).

Would you as a guest be frowning upon these? Or do guests half expect things like this? And hosts, what do u do?

**Edit: The 2 properties are just very small cabins (have a small kitchen, small living area/separate bedroom). I was getting $60 to clean each cabin & told to do what I can for that amount (at my rate that’s 1hrs work). Note that I do not launder sheets/towels as I’d drop all that off to them after I clean (they do the washing at their homes).

My wife and I are in disagreements about a chore list for guests. I say we should have no chore list, and she says we should as every AirBNB does. I say if we want to be better than hotels then let’s have the same expectations as them. We even charge an extra cleaning fee while they do not.

Stuff like stripping beds, taking out trash, putting dishes in dishwasher… why? Those things make up maybe 5% of the total AirBNB cleanup. Why put those on a chore list when you could give them no chores and spend an extra 5 minutes doing it yourself (or cleaning person). I myself prefer a hotel because of stuff like that. Sometimes I need out of the door early and it’s already enough work packing and loading the vehicles without having to make sure I did a chore list to save the cleaners 5 minutes.

What’s your thoughts? Just because something is the “norm” is there no reason to try and improve on it?

Hello all I wanted to share my very frustrating experience with you all and maybe get some advice for how I can proceed. I am currently in rome and booked an air bnb home for 2 weeks. All is good with the actual air bnb home itself, here is my issue. I booked an experience through air bnb for the Colloseum which included a tour of the underground which sells out quickly so I've had to have this booked for many months. Less then 24 hours before the expirence the host cancels with a super vague note saying "unforseen circumstances" after that after multiple times asking the reason they would not give it. They said they would refund but again now I won't even be able to get a guided tour of any part of the Colloseum as every other site and expirence is booked up since they canceled so last second. Air bnb will not even let me leave them a bad review at all since it is getting canceled which makes zero sense to me. I would want this kind of information in a hosts review so I know they've done this stuff before. To me it seems they want to keep ratings as high as possible so people are more likely to book on air bnb then other expirence hosting sites. Maybe i am wrong about that. Is there anything I can do? I won't lie I'm very frustrated I know im lucky to be in rome but I will not be able to even see the main attraction. Am I Over reacting a little bit? I don't know even where to go from here.

What stanky stenches are you trying to cover up anyway? We are tired of unplugging these things from multiple of your outlets immediately upon check-in. Why do you want your Airbnb to smell like a cheap hooker? Not only are plug-in air fresheners bad for human health, they are also a fire hazard and the cheaper off-brands can overheat, melt down, and burst into flames. Nasty chemical artificial smells, and they probably actually cause brain damage. Try actually cleaning your property properly if you want it to smell nice.

Tl;dr:

Airbnb relocated me and refunded me after I reported a dirty apartment with many broken amenities, zero functioning locks, and the host entering my room without permission.

After I moved out, the host falsely accused me of overstaying (first dispute), stealing and breaking €650 worth of stuff (second dispute).

Airbnb dropped her overstay claim and the €650 claim after I disputed it with evidence.

The last retaliatory thing she did, was leaving an extremely defamatory review accusing me of racism, theft, breaking house rules, etc. None of which are true, of course.

I already appealed twice, but Airbnb refuses to remove her review.

Honestly I dont know why a host gets to write a review about a guest that was relocated by Airbnb because of a policy violation by the host - why is that a thing? They even deleted her entire account/listing after everything that has happened. Why not her review of me?

I already spent many hours (10+) writing out my full report, curating the evidence and dealing with the fallout. I'm tired. Is there anything more I can do?

--------

Long Version in the comments for anybody thats interested.

And her review as reference:

"Worst guest I've ever had! Don't accept him! He doesn't respect the host or the house rules! She brought visitors she knew she shouldn't, and she invaded my privacy! She broke and ruined a lot of things in the house! She showed no respect at all! She left the house filthy! In the bathroom, she always left the toilet disgusting, filthy and with feces! I would have a lot more to say, but it was so horrible that I don't have the energy! Just don't host her! Because she doesn't respect us or the rules! There's no care or empathy! And she still treats us like subjects, like slaves, as if she were superior! She paid for a great house and was welcomed with total affection, but she acted as if I were his subordinate! She treated me like a housekeeper! She was racist! And she still didn't respect the check-out time. She lacks humanity! Decency and ethics! A person with no quality. Horrible! Disappointing!"

Sitting in my hotel room, drinking a glass of wine as I type this. I am still in disbelief. About a month ago, I booked a room at a small BnB for 2 adults and 1 infant. I was actually surprised to see this place show up on the list when I searched places that could accommodate the three of us. I perused the website and did not see anything about children not being accepted.

So, naturally, I booked the place. They messaged yesterday to ask if there were any food allergies as they plan for breakfast in the morning. I said no, and mentioned we were bringing a pack and play for the baby. No answer.

We arrive today promptly at the time of check in. It was contactless, so we did not speak to or see anybody on site. We hang out in the room for a little bit, then leave for dinner.

While at dinner, I receive a message asking to call ASAP because they are an adults only venue. I spoke with the owner on the phone who told us we would have to leave, despite me booking the room for two adults and an infant, and even mentioning YESTERDAY in the messages that we would be bringing the child.

He was not rude nor was he sympathetic. Very matter of fact. I called AirBnB customer service and was able to be fully reimbursed once I showed them that the booking did indeed include the child. They gave me some money towards the hotel room as well which was nice.

So, my main concern is, why on earth was I able to book this place in the first place? And why was the host unable to see that the booking included a child, despite the fact it was included on my end? My wife looked at their website after and the only time it mentioned they were child-free was on their booking page (which I did not use, because I booked through AirBnB, not their website).

Also wanted to shout out AirBnB customer service for quickly responding to the issue and administering a full refund once they saw the issue was not my fault.

I think the answer is no, but did I have a right to stay there since the booking was confirmed and we had already checked in? I don’t suppose they would have called the police to kick me out, but even if they did, would they have been able to actually do anything?

I came across what may be one of the strangest Airbnb listings I've ever seen in the Netherlands, and I'm left wondering: is this even legal?

This is the link to the posting: https://www.airbnb.com/rooms/7878055

I went to the information about the place and I've found this "warning":

“If you have autism, we believe that our Airbnb is not suitable enough for you, as you become more or less a parttaker of our home.”

The house rules include things like:

• the listing says guests have access to the kitchen, but at the same time explicitly says “no private cooking”
• no visible tattoos or piercings
• “decent” clothing is required
• no “offensive language”, including apparently phrases such as “my God” or “OMG”
• showers only until 22:30 and preferably after 6:00 in the morning
• guests are expected to be “animal lovers”

So Airbnb's current Nondiscrimination Policy lists disability as a protected characteristic and says that hosts may not decide for guests with disabilities that a listing is unsuitable for them or discourage them from booking.

I reported the listing to Airbnb last month. Almost a month later, the listing is still online and the exact same wording is still there. Airbnb hasn't taken any visible action.

So I'm wondering also about the legal side of this in the Netherlands as well. Does Dutch equal-treatment law prohibit a host from publicly excluding people with a disability in this way?

The host also requires prospective guests to provide their first and last name, age, status (student/tourist/working/retired), gender and marital status before they can be accepted.

So I'm left with these three questions:

1. Is excluding people with autism from an Airbnb listing legal in the Netherlands?

2. Is this clearly against Airbnb's own Nondiscrimination Policy, and if so, why would Airbnb leave the wording online after a report made almost a month ago?

3. Can a host require prospective guests to disclose things like gender, marital status and employment/student status before deciding whether to accept them?

I'm not saying that every unusual house rule is necessarily illegal. I'm genuinely curious about the legal situation and whether anyone has encountered something similar.

I think the golden era is done. Cities are starting to crack down on stays and guest prefer hotels. I can only see a future for experience stays.

I wish you all well in this job market.

Anyone else seeing a shift?

Just checked into a property 30-ish minutes ago. Had been in the car all day, so the first thing I did was check out the bathroom and wash my hands - once I was done, I realized that I didn’t see any hand towels or washcloths anywhere. 3 bath towels were folded in the bedroom, but I was unable to locate any hand towels or washcloths throughout the property.

Messaged my host to ask where I might be able to find them, to which they said they could drop some by tomorrow. I asked if someone might be able to drop them by tonight so that we might be able to shower (currently 7:30 P.M. local time), to which they asked if we had any bath towels. I said yes, that we had 3 and they said that we should be able to use those to shower.

How should I respond to this? Am I really making a crazy ask for wanting hand towels and washcloths in a rental I’m paying $200+ per night for?