r/AirBnB • • 1d ago

Airbnb email: Important changes to house rules [USA]

105 Upvotes

Just got this email. Looks like the cleaning rules can no longer be made under this new policy. The main reason I haven't booked an Airbnb since pre-pandemic were all the silly rules hosts were putting on listings, guess enough complaints finally making them crack down.

https://www.airbnb.com/resources/hosting-homes/a/important-changes-to-house-rules-21?src_section=12147420553253&c=.pi80.pkb21uaS8xLzMwODI5MTExNDU1MTI2&euid=0f42f4c1-b40c-9266-afac-b8a11df37cca

Reviewing your house rules

Now you can choose from 7 standard rules and add reasonable requests, all in one place in the Listing editor. Your checkout instructions no longer appear in a separate tab.

It’s a good idea to review your house rules to see how these changes affect your listing and make any edits necessary. New options include adding a maximum number of overnight guests and requiring guests to lock up at checkout.

You can set standard rules in these areas.

Maximum overnight guests: Determine how many people can stay in your home.

Quiet hours: Select when noise should be kept to a minimum.

Events: Indicate if events are allowed at your home.

Pets: Let guests know whether or not pets are allowed and, if so, how many.

Smoking: Specify whether or not smoking, including vaping and e-cigarettes, is permitted.

Commercial photography: Tell guests whether or not commercial photography and filming is allowed.

Lock up at checkout: Note if this is required, and add optional details about where to return keys.

Review house rules

Adding reasonable requests

Beyond the standard rules, you can add requests for your home under Requests. This includes instructions during a stay and before checkout.

All requests must be reasonable under the new policy. Here are some examples of what generally is and isn’t allowed.

Dishes: Guests shouldn’t be asked to wash and put away dishes, but you can ask them to put used dishes in the sink.

Laundry: Guests shouldn’t be asked to remove sheets from the bed or start a load of laundry, but you can ask them to gather used towels.

Trash: Guests shouldn’t be asked to take garbage off-site, but you can ask them to separate their trash and recycling into designated indoor bins.

Utilities: Guests shouldn’t be asked to avoid using a listed amenity like air conditioning, but you can ask them to turn it off when they leave.

When adding a request, remember that most guests want to avoid unexpected chores. Asking them to do things a cleaner should handle can negatively affect their stay and your reviews.

To determine whether a request is reasonable, we consider the type of listing or stay and relevant local factors. We may grant exceptions based on your situation. For example, it may be reasonable to ask guests to dispose of trash in an animal-proof container in bear country or ask guests to limit shower time due to local drought-related water restrictions.

Requests that don’t follow the new policy will be highlighted in the Listing editor, so it’s clear what needs adjusting. We’ll also send you an email, provide tips for resolving any issues, and give you an opportunity to submit an appeal. Guests may see an alert on your listing, such as “includes cleaning requests,” if an issue goes unresolved.

A partial screen in the app shows a request to test chlorine in the hot tub underlined and guidance that “Guests shouldn’t be asked to do this task."

You’ll see highlighting if a request needs editing, along with a tip for resolving the issue.

Asking guests to sign contracts

Contracts are only allowed for a few reasons under the new policy. Examples include legal requirements, homeowners association rules, rental agreements for monthly stays, Airbnb Luxe listings, and coverage for optional amenities like golf carts.

If a contract is allowed, you’ll need to upload it under Contracts in your listing settings. Before you do, be sure to read these requirements. Airbnb doesn’t help enforce, or require guests to sign, your contracts.

Enforcing your rules

Guests are required to follow your house rules, and they’re encouraged to comply with your requests as part of our ground rules for guests. If they don’t, you can contact us for help with the appropriate next steps.

For example, you can cancel a reservation without fees or other consequences if a guest breaks one of your house rules during their stay, or indicates before check-in that they intend to do so. Guests who violate our policies may be suspended or removed from Airbnb.

All house rules and requests should appear in the House rules and requests section of your listing. You shouldn’t write additional rules elsewhere on your listing, in messages, or on signs in your home.


r/AirBnB • • 4h ago

Discussion Air BNB needs to ban check in times later than 3pm on top of the cleaning duties for guests ban [discussion about my stay with airbnb]

204 Upvotes

The amount of times I’ve had a host tell me that I can’t check in until like 5pm or later is ridiculous and one of the reasons I stopped using bnb unless it’s the last option now. Maybe yall should focus on actually being competitive with hotels by offering your guest a genuinely better service than trying to milk as much passive income as you possibly can. If it’s difficult for you to do this then that is not the customers problem and maybe you should reevaluate your decision to host.


r/AirBnB • • 5h ago

Discussion RAT in Airbnb, host drops off rat killer, denied refund, left bad review and different host posts listing to remove my review [Carmel]

21 Upvotes

I genuinely cannot believe how Airbnb has handled this situation, and I’m sharing my experience because I think people deserve to know what can happen when they report serious problems with an Airbnb.

In August 2026 we booked a bnb in Del Monte Forest on the 17 mile drive in Carmel. 4 out of 6 of us saw a RAT inside the bnb. An actual rat. Inside the house we paid to stay in. Naturally, we were extremely uncomfortable and immediately raised the issue with the host. She acknowledged that rodents can get in and her solution was to DROP OFF RAT KILLER and she told us “put it wherever you think it is.” we were all extremely shocked.
Instead of arranging professional pest control or offering an alternative accommodation, the host literally brought us rat poison and told us to put it wherever we needed to.
We were paying guests, not pest control employees.
Why were we being expected to handle a rodent problem ourselves in a property we paid over $2k to stay at?

After our stay, I requested a refund from the host.
Given the circumstances, I felt that asking for a refund was completely reasonable. After I explained why (mind you i didn’t ask for a full refund, i didn’t want compensation I wanted accountability) The host DENIED my refund request and she left ME a negative review and said i left her home in “shambles” when we left the house SPOTLESS. This was obviously a lie because she didn’t charge us a cleaning fee and she did not tell us that the house was a mess. The trip was an all women trip, we went out of our way to ensure the house was as clean as possible.

Then I contacted Airbnb.
I explained what happened, including the rat sighting and the host’s response. Airbnb repeatedly insisted that they couldn’t do anything without photographic evidence of the rat. HOW AM I SUPPOSED TO GET A PICTURE OF A RAT THAT RUNS AWAY? I understand the need for evidence, but there has to be some common sense when dealing with a fast-moving animal that appears unexpectedly. I did show them that the host acknowledged that rats can get in because of the area and that she sent someone over to drop off rat killer but apparently this was not enough for airbnb and they said they needed a photo.

After going back and forth, Airbnb eventually offered $300 in reimbursement. At least we received some compensation, but the experience was incredibly frustrating from beginning to end.

Like i previously stated, I left a 2/5 star rating because the house was beautiful, the area was great, and check in was easy, so I still left 2/5 but said in my review that we encountered a rat. I should i’ve left 1/5 but it really doesn’t matter. Sometime afterward, I discovered that the original Airbnb listing where I booked had disappeared.
Then to my surprise, I found THE EXACT SAME HOUSE LISTED ON AIRBNB AGAIN, BUT UNDER A DIFFERENT HOST!! Same house. Same property. Different host. New listing. And of course my negative review warning future guests about the rat was no longer visible on the new listing. The property is being advertised again under a different host without my previous review attached.
I understand that properties can legitimately change hosts or management, and I cannot prove that this was intentionally done to erase negative reviews. But given everything that happened, I think it’s reasonable to question the circumstances. So I reported the new listing to Airbnb. I provided information about the original stay and the new listing and explained my concerns about potential review manipulation. I made it clear that I wasn’t looking for more money. I had already received $300 from Airbnb, I just wanted accountability. I wanted Airbnb to investigate whether the original and new hosts were connected and whether the property had been relisted to avoid its previous negative review history.

October 12, 2026: Airbnb promises an investigation. (after trying to escalate it with 5 other representatives)
After discussing the situation with a support representative, I received written confirmation that:
My complaint had been escalated to a specialized team.
The new listing was officially under review.
Action was expected within one week.
The investigation would not be closed without action.
I could follow up after 48 hours.
I was also provided with an official case number.
I specifically asked whether closing the support conversation would affect the investigation, and the representative assured me that it wouldn’t.
Then he proceeded to close the support case and described the matter as settled.

October 21, 2026: STILL NO UPDATE.
Nine days passed. No email. No findings. No explanation of what had been investigated. No meaningful communication whatsoever. New post is still up. So I contacted Airbnb again. A different representative told me that the specialized team was actively working on the complaint. But when I asked for an update, I received another lengthy, generic customer service response without any actual findings or explanation for the missed one-week timeframe and THEN THEY CLOSED THE CONVERSATION AGAIN.. I have screenshots documenting these exchanges.

Here’s what bothers me the most.
This isn’t about getting another refund. It’s about the fact that we experienced a serious issue at an Airbnb, the host’s response was to drop off rat poison and have us handle it ourselves, our refund request was denied, and the host left me a negative review (keep in mind i tried to dispute it and provided evidence as to how her review was retaliation and they denied my request twice)
Then, the original property listing disappeared and the same home reappeared under a different host. Now guests looking at the new listing may have no idea about our experience. What is the point of Airbnb’s review system if a property’s previous negative reviews can disappear when a new listing is created even though this is against their policy? What prevents someone from simply starting over after receiving unfavorable reviews?
I am asking Airbnb to actually investigate whether that happened. At this point, I’m considering filing a formal consumer protection complaint because I genuinely don’t know what else to do.

Has anyone experienced something similar?
Has an Airbnb host ever denied your refund request after a serious issue, left you a negative review, and then had the property reappear under a different host?
Has anyone successfully gotten Airbnb to investigate a potentially recreated listing?
Because this entire experience has made me seriously question how much guests can trust Airbnb’s review system.


r/AirBnB • • 1d ago

Guests won't have to wash their dishes anymore [world]

467 Upvotes

I just received a newsletter from Airbnb about new guidelines for hosts.

They will only be able to select rules from a series of prewritten standard rules. Other rules will have to go in a section called requests and the number of requests will be limited.

What the hosts will be able to request will be restricted.

As an example, they won't be able to ask guests to do their dishes or start the dishwasher, but they will be able to ask guests to leave the dishes in the sink.

They obviously want to put an end to the obscenely long checkout tasklists that some properties have, but doing our dishes or at least putting them in the dishwasher seems to be the bare minimum respectful thing to do.

I work in a hotel where some rooms have kitchenettes, and guests are required to wash their dishes or they get charged.

Some will say they don't trust previous guests to properly clean the dishes. Well, do you trust the host to do so? More places should have dishwashers.


r/AirBnB • • 9h ago

Question Am I getting my refund?[france] no heating here and the host is asking me to wait another week for it.

12 Upvotes

Help!!! So I have just checked into this accommodation in France it is on ground floor there are tow heaters and both don’t work I can’t turn them on at all. The accommodation is on the ground floor and the building is old and cold and I’m shivering sitting here with my clothes on. It is same temperature as outside. The couch is different not same as the picture, I don’t mind the couch but the heating is very important to me. I reached out to the host he told me that he a technician will come and fix it in a week. I booked the place for a month and I don’t know what to do. I contacted Airbnb but still no answer. What is gonna happen? I’m just worried because the accommodation is not worth the price I paid for and I’m basically homeless now waiting for Airbnb response so I can see whether I should go to hotel or something.

EDIT: the host got abusive and politically saying to me that people in Gaza are suffering and me complaining about heater he even sent me threats luckily Airbnb reached out to me and gave me full refund and refund for the hotel for tonight.Glad it went well specially after reading some threads about people losing their money.


r/AirBnB • • 10h ago

Question Airbnb host is requesting an additional €357 security deposit 4 days before check-in is this normal? [London]

15 Upvotes

Hi everyone,
I have an upcoming Airbnb reservation from October 25–29 for 8 guests. Today, the host sent me a payment request through Airbnb for €357.36.
The request details are:
Reason: Extra services
Note: “Refundable security deposit”
Airbnb says I have 71 hours to respond and gives me the option to pay the full amount, offer a different amount, or decline the request.
I’m a little confused because the reason says “extra services,” while the note says it’s a refundable security deposit. I also want to understand whether a host is allowed to request this kind of payment separately, especially so close to check-in.
A few questions for people familiar with Airbnb:
Is this kind of security deposit request allowed under Airbnb’s rules?
Does it matter whether the deposit was disclosed in the original listing before booking?
If I pay it, how can I be sure I’ll actually get the money back, and what happens if the host refuses to refund it?
Would you pay it, decline it, or contact Airbnb Support first?
I’m not trying to accuse the host of anything; I just want to make sure I’m not agreeing to something I shouldn’t.
I’ve attached a screenshot of the request. I’d appreciate hearing about anyone else’s experience with similar situations.
Thanks!


r/AirBnB • • 8h ago

Question Airbnb host requiring ID and a separate rental agreement AFTER booking. Is this normal? [United States]

7 Upvotes

I recently booked an Airbnb in Phoenix, AZ for an upcoming vacation. Before booking, I thoroughly read the listing, house rules, and additional information. Nowhere did it mention needing to upload my ID to a third-party website or sign a separate rental agreement. After booking, I received an email from what appears to be a property management company requiring both through Hostfully before they'll provide the address and check-in instructions.

I started reading the agreement and immediately noticed additional fees that weren't disclosed in the Airbnb listing, including $160 for unregistered guests and $150 per pet. The listing says pets are allowed, but I didn't see that fee mentioned anywhere.

My concern isn't necessarily providing ID or following reasonable rules. Though I do not love providing an ID on a platform that I don’t know what they do with that data/information. But the bigger issue I have is being asked to sign a separate agreement AFTER booking, especially when it includes fees and conditions that weren't disclosed upfront.

We really love the property and don't want to cancel, especially with our trip coming up so soon. But I'm also not comfortable potentially agreeing to things that weren't part of the original booking. Has anyone experienced this? And suggestions on what to do next? We leave next Friday for vacation.


r/AirBnB • • 17h ago

Venting Airbnb has lost me as a customer. They left us stranded for OVER 5 HOURS after we paid almost $1,000 for a [California] property that wasn’t as advertised.

38 Upvotes

UPDATE - For those asking why we waited outside, we had no choice but to do so. The Airbnb was filthy and we had 4 suitcases of things. LA is huge and being in a situation like this is extremely stressful. Please keep your negative comments to yourself, I am simply explaining my situation and my negative experience.

TLDR: My sister and I paid nearly $1,000 for an Airbnb in LA that was visibly dirty and had multiple discrepancies from the listing. After reporting everything immediately, Airbnb left us standing outside with our luggage for over FIVE HOURS, refused a refund or affordable rebooking assistance, and repeatedly promised callbacks that never happened. We missed a prepaid dinner reservation and ultimately had to book our own hotel close to midnight. I’m genuinely disgusted and beyond disappointed with how Airbnb handled this situation.

My sister and I booked an Airbnb in Los Angeles for our vacation a few weeks ago. We paid almost $1,000, and based on the photos and description, we were expecting a comfortable stay. Instead, we arrived at a visibly dirty property in a sketchy area, with furniture that didn’t match the listing, patched holes and scratches on the walls, brown stains on the couch (where one of us was supposed to sleep), stained pillows and rugs, smashed bugs with visible shoe prints on the walls, and cigarette butts LITTERED outside.

The listing advertised ceiling fans despite having no AC, but the ONLY ceiling fan in the entire unit was in the kitchen. There was one box fan for two separate sleeping areas, and the bed appeared to be a double despite a queen being advertised. I have asthma, so when the host suggested we open the windows and politely ask the neighbors to stop smoking, I was honestly baffled. We immediately reported everything to Airbnb and explained why we were uncomfortable staying. The host offered to send cleaners, but that wouldn’t address the other issues.

This is where things became a complete fucking joke.

For OVER FIVE HOURS, my sister and I stood OUTSIDE in LA with our luggage, repeatedly contacting Airbnb for help. Representatives KNEW we had nowhere to go. They explicitly acknowledged that we’d been without shelter for hours, yet continued passing us around, promising callbacks that never came, and refusing to provide a meaningful resolution.

They initially told us that we would need to send photographs for proof of the unkept unit, which we did, and they were completely disregarded. Instead of acknowledging the filthy state of the space, we were told that no refund could be completed due to the unit being “as described”, and because the host refused to give a refund. With that - they were only referring to our complaint of having one ceiling fan in the dining room when we were under the impression there were multiple modes of ventilation.

We requested assistance under Airbnb’s AirCover policy, which advertises rebooking assistance for qualifying issues. Instead, we were told we wouldn’t receive a refund and would have to pay additional money for another property. With Jay-Z and Nike After Dark this weekend, other available listings costing nearly DOUBLE our original booking, that was simply not financially possible. I even read their own policy back to them and asked why our situation wasn’t being accommodated. We received NO satisfactory explanation. They just continued to insist nothing could be done.

We repeatedly requested a supervisor, but were refused names or direct contact information. We also warned Airbnb MULTIPLE TIMES that we had a prepaid dinner reservation we were going to miss if they continued delaying. Sure enough, we missed it.

By almost MIDNIGHT, we were STILL waiting OUTSIDE. NO RESPONSE. NO CALL BACK. NO RESOLUTION.

We’d been promised multiple case managers and callbacks, none of which resulted in anything. We wasted an entire day of our vacation stranded. During our final call, we asked to remain connected until someone could help. We were transferred, heard hold music for several minutes, and then complete silence. At that point, we had no choice but to find and pay for a hotel ourselves. It was considerably farther away than planned, and the only affordable room had one bed, forcing us to share.

Five hours. No refund. No affordable alternative. No meaningful assistance.

What makes this especially disappointing is that I’ve stayed at SO many wonderful Airbnbs over the years. I’ve had genuinely great experiences with hosts, but this experience has completely destroyed my trust in the platform.

The most distasteful part of it all, is Airbnb was fully aware that two guests were standing outside without shelter for hours, out of state, yet their response consisted of empty promises, endless transfers, and representatives saying they “understood” while providing no actionable solution.

I’d rather spend my money at a hotel where there’s on-site staff and someone available when something goes wrong.
They lost me as a customer because of their complete failure to support us when we needed them most.

I genuinely cannot understand how a company that advertises guest protections considers this an acceptable way to treat paying customers.


r/AirBnB • • 6h ago

Host has 14% response rate…how long do I wait? [United States]

5 Upvotes

After being ghosted by one host after putting in a reservation request, I found another one and was able to instant book. Unfortunately, I didn’t realize they have a 14% response rate. I messaged them to ask them a quick question about the apartment 6 hours ago and they have not responded or seen the message. How long should I wait before moving on? They don’t have any reviews on this listing (they have 1 review on another listing that doesn’t appear to be up anymore). I know probably shouldn’t have booked with them, but they were the second best option for my budget and location.

Update: I cancelled the booking


r/AirBnB • • 7h ago

Discussion Would a host want to know or care that the property isn’t so clean? [Galloway NJ]

4 Upvotes

I recently stayed at an Air BnB and I’m not sure if I’m over reacting or not. I feel like the host would want to know their place isn’t being cleaned properly but maybe not?

I took a. Ton of pictures just in case but I went to bring our trash out and it looks like no one has taken the trash out for the last couple stays as the outdoor (2) garbage cans were full and had 4 contractor bags next to them.

The shower and tub grout lines all had mildew and mold, the sinks had scum around the faucet, there were even some spider webs and most of the first floor.

Vents are packed with dust it had a musty smell, etc.

The dish drain to put your mugs in after wash was really gross too. I worked as a facilities manager so maybe I’m hyper critical but wouldn’t the property owner want to know this is how the cleaners are leaving the property?

It’s a shame because it’s a beautiful house.


r/AirBnB • • 8h ago

Venting Has anybody else here been falsely accused of breaking items and stealing? [Raleigh, North Carolina]

4 Upvotes

I honestly don’t know where to start with this. So I’ll just jump right into the middle of it.

July 2025, the 25th through the 27th. I had to stay with a host in Raleigh North Carolina. I had a guest with me and our plans were to go to a local anime convention.

During this day, the host falsely accused me and my guest of several things that we did not do.

1) she claimed that we wrecked her entire bathroom, that the plastic blinds were snapped and broken in pieces. Which doesn’t make any sense to me because my guest and I did not touch any of the blinds in the house.

2) she claimed that we left food stains on her rug and couch— which is false because whenever we ate food we ate out or we just ate on the front porch.

3) and the one that makes my blood boil The most is the fact that she claimed that we stole an entire bottle of fancy champagne. My guest cannot drink because of serious medical conditions. I cannot drink due to moral and ethical reasons of my own.

4) she claimed that we attempted to use her TV and that she could see our watch history. But that is also entirely false because there were no remotes in the house.

When I arrived back home from my trip, I received several calls and spam text messages from this person. Due to the nature of the spamming, I just allowed her to talk out of her ass and I screenshot it everything that she said. Then I contacted my bank that I no longer bank with, and I told them about the situation. The banker told me the best advice I could do was to block Airbnb from charging me from false accusations. And I did.

Back in 2025 I also contacted Airbnb support and back then they told me everything was taken care of that they would cover the cost and everything on my end was fine.

Much to my surprise as I’m going over bank stuff over the last couple of years and I see the Airbnb still tried to charge me $100 for fees that they said they would handle on their own.

I stopped using Airbnb because of the lack of support from customer service. But on a whim, I logged back into my account and I noticed, she goes on to leave a nasty review about me and I guest. She claimed that because of my guest and I that she lost her super host status???

I called Airbnb support today and the lady that spoke to me. The first time told me there was nothing that could be done about it.

I hang up. I call again and I get a new operator and then this operator says that he would help me out. He said I could fill out an appeal form, and that the review will most likely be taken down.

All of this is just really outrageous??? to say the least.

I just wanted to wonder if anybody else has experienced something like this? And how did you navigate it?

(My DM’s also should be open if anybody wants to send me a message directly and wants to know specifics other than what I gave.)

Thank y’all for reading us I know it was a lot 🙏🏾


r/AirBnB • • 11m ago

Hosting I spent about 2 hour chatting with support today about the "dish" thing. Its really not as bad as people are thinking. [World]

• Upvotes

For hosts who live in the same property they have, or for whom host multiple group sets its likely you had rule about washing dishes. This is okay. We are all still allowed to continue operating like normal and requiring guests to wash their dishes as they go along. The "chore" rule wasn't meant for dishes at our properties for our business models.

The scenario regarding "what if someone cooks this big meal and leaves it all for the host". Well, we can charge those guests for excessive cleaning as it runs afoul of the excessive cleaning rule. Leaving a couple of cups or bowls we definitely cannot charge for, but if they leave a meals worth of stuff for you to deal with, now you can charge them for additional cleaning and leave them a poor review.

The rep repeated that the goal was more around luxury properties who were having extensive chore lists and deep cleaning on check out day. Which is fair to me. Hosts who were doing that were not helping the community and I dont think any host really cares about a couple of mugs or bowls that take a couple of minutes to clean. The kickback I was seeing was mostly from hosts with entire kitchens worried about someone cooking meals and leaving it all for them. Because we can charge for extra cleaning in those cases, it doesn't sound like folks need to raise their prices and assume there will be a bunch of dishes at checkout. The dish rules are specifically about checkout. Just add a rule that dishes should be washed daily to avoid insects and not as a checkout "chore" and it's kosher. This prevents the whole leaving things sit for days until they check out scenario folks were "what iffing" about.

I even asked if my cleaning charge of $20 an hour for guests who do not wash their dishes at our property was kosher and was told it's fine as it's not excessive and it directly impacts other guests when its not done due to the shared nature of the property.

Overall, I'm pretty pleased. They could have done a much better job describing this and what the goal was but at least they took the time to clarify when asked directly.

This new change won't impact our bread and butter property in the slightest, and now that I know guests can't just leave entire meals they cooked for the host to clean without us being able to charge them for it that doesn't really affect any of my clients who run other types of properties.

https://imgur.com/a/OWqmaNa


r/AirBnB • • 29m ago

Question Boyfriend and I are renting as first time Airbnb users [United States]

• Upvotes

I understand that guests and hosts can rate each other. I am wondering from a guest perspective, if it would turn away a host if it was our first time using Airbnb and we had no ratings?
We are also renting for a month and I wonder if that would also affect us finding a place to stay or not.


r/AirBnB • • 5h ago

Question Helo with Airbnb Recommendation in [Tokyo Japan ]

2 Upvotes

Visiting Japan, I need some good Airbnb suggestions

Visiting as a couple

The budget is around 4-5,000 Yen¥

Only in tokyo I'm looking for

Also do letme know if the budget is too low or not


r/AirBnB • • 11h ago

Is this okay, feeling like privacy was violated [USA]?

6 Upvotes

Camera right above hot tub area. Picture added in comments.


r/AirBnB • • 16h ago

Discussion The risk of leaving a negative review [Germany]

7 Upvotes

I recently booked and stayed at an apartment in Berlin, Germany. We were under pressure to rebook a property after our original booking fell through two weeks before the start date but we found a property which was considerably more expensive than the first but with the flights booked and other arrangements made we had to go with it

Upon getting to the apartment we found a number of things which I consider questionable or should be called out:-

1) a basket of dirty washing / bedding from the previous stay

2) cooker and hob in kitchen broken

3) broken light switch in the kitchen; the guest had rigged some temporary lighting in that area

4) exposed screw heads in the door that I cut my foot on

5) no toiletries when the listing says there would be

6) shower not cleaned

7) apartment overly cluttered with personal belongings

Some would say these should be flagged immediately but the hassle of finding another accommodation considering we were there and had really found few in area when we were originally searching the second time didn't give us that option.

I left these comments in the private feedback and gave lower star ratings on the public feedback but I always try and give honest feedback but if I had listed all these items publicly then it could have appeared that I was being a problem guest which future hosts could see or possibly even a retaliatory negative review from the host themselves out of spite.

Did I do wrong and all reviews should call out the terrible and questionable things that the guests believe are wrong.


r/AirBnB • • 30m ago

Discussion New Airbnb cleaning rules (particularly the washing dishes) [world]

• Upvotes

Hello everyone I'm a cleaner that cleans airbnbs by a company that runs a large amount of airbnbs and I just wanted to come on here and discuss some things with the new Airbnb rules. For guests I understand not wanting to take out the trash or wash dishes on vacation, especially stripping the beds, I've never expected guests to strip the beds or take out the trash - though I'll be honest I have expected them to tie up their trash bag so it doesn't smell (especially because if you've cooked something then night before like chicken or what not it will tend to smell up the house even if you can't smell it while you're in there I will be able to tell and the next guest will be as well). But I wanted to discuss the dishes specifically because I work for a company that runs a large amount of airbnbs we have a set amount of time to clean a house. So say a house gets a two hour time limit then we have two hours to clean that if we take longer we must submit a form with airbnb to be paid for a longer wage which is very hard to do and is only done in extreme circumstances. I am not on here to judge how people leave airbnbs or to comment on what state I'd like them to be left in as a cleaner.

What I am here to say is that there are hundreds and hundreds of airbnbs around the world that are run by large companies- yes is it wrong yes but people are still staying in them and people still have to clean them (the host isn't cleaning these Airbnbs) so it's left to the cleaner who gets designated/set hours to clean it. Now if you are leaving a giant pile of dirty dishes because you don't want to do dishes on vacation then please keep in mind that that comes out of somewhere else in our cleaning time now.

So if you're leaving a huge pile of dishes the guests after you are going to have a shittier clean because we had to take that time out of somewhere else particularly it would usually come out of making the house look nice, making the beds straight and neat or it will come out of making the bathroom properly sanitized which is disgusting but there's not much we can do. Our time is money as cleaners and yes we could say for an additional hour but would you say at your job for an additional hour without pay? - Yes we can also bring it up to our boss and say that we need longer at houses with dirty dishes but it typically doesn't change anything so we still aren't getting paid.

If you are staying in an airbnb and you don't want to do the dishes keep in mind that the guests coming in off to you are experiencing a crappy clean because of you and if you're going "well that's fine I don't care!" Just think that it could be you who is experiencing that shitty clean because the guests before you left a pile of dishes - just think about it, & even though you're on holiday it is just a common courtesy I think, at least the cleaners who really don't get paid all that much in terms of how long we work and how much we work (and yes I know that the houses with ridiculous and an insane amount of rules are annoying but typically they don't hire cleaners, the host cleans it themselves).

- So I understand that perspective but majority of properties usually hire cleaners for about 30 AUD and hour, so while I understand and respect everyone being excited about the new rules that are coming in keep in mind that cleaners of people too and yes it's gross and yes it's not fair but we are kept a time limits on those properties and comeon guys, it's nice to experience a nice clean beautiful house! I just thought it was an interesting perspective to add to this since I've seen so much about this thank you!! :)


r/AirBnB • • 11h ago

Question First Time booking Airbnb and unsure about ID verification process [India]

2 Upvotes

I’d be highly grateful if you help me out with this one quick doubt
Me and my GF are planning to book Airbnb for the very first time and are unsure how ID verification works
My GF has all her government ID’s linked to her dad’s phone number and same goes with me as well.. So if we provide host our government id and they chose to verify that id and some otp is generated, that will go to our respective fathers phone number and both of us will be dead
My query is… what do the hosts do with the ids taken from the guest… do they verify those ids on some government portal or just keep them for record purposes
[Edit] TLDR- Is I’d of each guest required while booking Airbnb and what happens to government ids after we share to host??


r/AirBnB • • 15h ago

PSA: Before booking, verify if you host rent an event airbnb nearby [Switzerland]

4 Upvotes

I had the worst Airbnb experience recently. Our host was renting another Airbnb next door for events, there was a party and we couldn't sleep all night.

Now I will be very careful and always verify other listings from my hosts. And I advise you to do the same, even though that case might be quite rare.


r/AirBnB • • 44m ago

Question Left a $500 rain jacket in [VT]. Host says they know nothing about it.

• Upvotes

We called the very next day and they said they had no knowledge of it. It's a bright lime green jacket. There's just no way they didn't see it when the place was cleaned.

What's the best way to approach this? Go thru Airbnb? Small claims court? It's really bs. This is not a pair of underwear which was left behind.

Thanks...


r/AirBnB • • 12h ago

Question I think I have a good property for this it is a duplex with a ton of bonus rooms for amenities next to a ton of fun things with strong local comps[USA]

0 Upvotes

I have a duplex that I originally bought thinking it would be a long-term rental. It's not my first and you know I got it probably 10% appraised value and looking at it. I'm noticing that as a long-term rental because of its quirks, it's not as desirable for these quirks make it very desirable for potential Airbnb now let me tell you what these courts are. This duplex has like four bonus recreation but the layout of the actual units is very weird to rent them out as individual units and it makes it doable for but not as desirable because of how the bonus rooms are placed however, as a single-family much better, but also because it has so many bonus and such a curated area for all of these amenities to be placed in it, I feel like keeping us as a duplex with the second kitchen, and then having the tons of bedrooms that it would have and then adding a bunch of amenities would make ultimate huge win for Airbnb I've done local comps comps say at least competitively willing to put 70 K or more into this that I own that I should be able to get anywhere from 130 K all the way to 160 K and this is you know bringing in like interior and stuff like that and 70 a roundabout number. It could be more probably not less guess is 70 to 120 K would probably get me that now I am willing to spend this. Here's my big question though I'm really confident I could hit these numbers. These other comps. I'm looking at you know some of them are down the street for me and I see how busy they are because I live in this duplex house hack right now. I'm very confident that I could get these numbers because I feel like the market is supporting it but I only have one other duplex besides this one so I'm still early in my wall filling not at the complete beginning. I have some base foundation, but it's also a little scary to make this jump from long-term into for the first and I have enough equity in my other duplex take it out and just do it other duplex a 3% interest rate this % interest rate so overall my blended rate is low. The equity I would at 9% for the first couple of years while I managed to I would be all hands-on be fully active. I'm not looking for passive if I do I want it to be active because I want more money from this I would do all the cleaning myself. I did myself for five years before I hired a manager for my properties so I knew what I was doing and I could understand if they were doing a good job, but I'm kind of afraid to take the debt and take the risk and I would like you I just keep living in house, hacking in this duplex and do it all by hand and let it take you know 1 to 3 years depending on life circumstances or should I just rip the Band-Aid off take some equity out of my other property which has like 300 K of equity get it all done and over with and then use my VA loan to get another duplex or a house and then test the air Bnb

opinions appreciated

I would be hiring funk it for this design

tldr: I have an air bnb that has attractive comps that show it could earn a lot potentially life changing money and I am wondering if I should continue houshacking and doing it all myself with less financial risk or take equity and do it fast to get it built and rent it out


r/AirBnB • • 14h ago

AirBnB host is asking to cover damage we didn't cause [Europe]

1 Upvotes

Hi all,

I am having a minor issue with a property we had booked a few days ago. On arrival, we noticed one of the curtains was slightly damaged, which resulted in it not closing properly (but still closing to a sufficient degree). We are confident we did not create this, as the first time we tried to pull the curtain it was already visibly damaged. However, we assumed it was from before our arrival and skipped communicating this and taking pictures (I know, we still should have reported it...) A few days after our check out, the host reached out notifying us about the problem and telling us this was not damaged with the previous guests, implying basically that it happened during our stay. They are asking us whether we would contribute to the repair costs, however it is their word against ours and there is no way to provide sufficient evidence. We believe this was already there, they are saying it happened during our stat. What is the etiquette here? How do we make sure they are not trying to scam us? What happens if we do not agree to contribute at all?

Thank you all in advance.


r/AirBnB • • 23h ago

Hosting Airbnb host wants a background check with my SS#

4 Upvotes

I just got the following from my potential host:

We require all guests to undergo a background check. You can do so using the link below. Please remove the space between ''.'' and ''com'' to open it. Unfortunately, it's the only way to provide you with a link until the reservation is confirmed.

Link can be found here: https://ne-bo. com/user/check/f6297e47237d9630405fdca478941f61?s=61356

Once completed please let us know!

is this a scam? I’ve never used Airbnb before.


r/AirBnB • • 1d ago

Question Grab bars in bathrooms treated like asking for a gourmet chef? [Atlanta]

23 Upvotes

Hi all, this is mostly a question for hosts.

I often travel with/book for my parents, and my dad is in his early 80's. He's mobile, still exercises, etc, but we like to have a grab bar in showers just for extra security, as a fall is bad news for everyone. I often message hosts ahead of time when bathroom photos aren't clear to ask about grab bars in showers and a lot of the time I get snarky responses defending why they don't and telling me to look for ADA accessible units. Thing is, we don't need an ADA accessible unit, no one is in a wheelchair or otherwise needs different accommodations and lots of folks benefit from a grab bar. It's not expensive, and could prevent unnecessary accidents in your units that would be annoying to have to deal with, even if not ultimately your fault.

Any ideas as to why the response I get to these inquiries (always asked nicely, and always because I want to book the unit) are so condescending 95% of the time? The one outlier was that a unit in PR actually had a grab bar installed for us (and I hope many others benefitted).

Thoughts?

EDIT: I think the hosts in question are the ones downvoting everything I say or downvoting anyone trying to be genuinely helpful or empathetic?


r/AirBnB • • 1d ago

Discussion Owner accuses us for stealing their towels [USA]

9 Upvotes

The own emailed us saying "We're missing: -4 face towels, -8 bath towels, -2 hand towels. Unfortunately, our team was not able to locate the towels you said were left in the unit. Therefore, we are still requesting replacement costs in the amount of $102.00. Please contact us to provide payment at your earliest convenience.".

We had exactly 8 guests stayed there for the night and that sounds like the exact amount of towels we have used. But the owner won't believe our clarification and we didn't take any photos upon checking out. Does those kind of things happen often?