Played beta. Preordered. Launch day, played for 7 hours. Next day, I was banned for "exploits/abuse". I am an Unc gamer. I do not cheat or use exploits. I never have. I don't communicate with others and I do not shit talk.
I reached out to EA support. Immediate response was that the ban would maintain. So I appealed. Denied, but they suddenly changed the reason to cheating? I then found another avenue to request appeal. Reached out. Told them to feel 100% free to review my 21 year old steam account (0 flags on account, 0 bans) and my EA account (again, 0 flags). I even offered to let someone remote to my device and review because I DO have software development tools and thought perhaps this was a false positive situation and that I could help out others in the same situation while recovering my game. I was willing to let them inventory my computer.
EA sent request to DICE. Developers maintained that their AI anticheat couldn't possibly incorrect...ok bud, sure, because we all know AI is never wrong.
I'm petty and I have money. I bought the game again after getting Steam to refund me, but bought it through EA's app.
Did not receive a ban after another 6 hours of play...sooooo...all of a sudden everything is fine? tf?
Uninstalled, requested a refund again and after arguing a lot and laying out this entire chain of events to them, and letting them know that they are absolute fuckfaces, I got my money back. Mind you, I was on the EA forums with others experiencing similar (ofc some likely were cheating but after my experience, I really doubt everyone was)
But at that point, I knew that they would just refuse to actually provide support when their playerbase needed it. I had played every BF game created.
I later received an email that they wanted to review the case - I deleted the email. Fuck them.
I will never buy another EA game, nor a BF game ever again. I now actively avoid any studios tied to EA.
EA needs to be disassembled entirely. It's too big to give two shits about its consumers anymore, and creates a huge gap between the devs who might actually care and the publisher who does not care at all.
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u/TheSqueeman 8h ago
EA just made it very fucking easy to never buy one of their games again, no skin off of my nose, they ain’t gonna get a single penny from me again
Simplest gaming choice out there