r/tryhackme • u/SuperLongArms • 1d ago

Why does the platform have crippling issues of late?

Writing this because I feel l can’t be the only one suffering some horrendous issues on the site and with the Echo chatbot overall. The lack of communication back from the support team has been woeful, the chatbot doesn’t seem to understand/comprehend requests that don’t fit the preprogrammed route it wants you to take and some of the rooms just straight up don’t connect even after multiple restarts of both AttackBox and VPN. Not sure what is going on and it seems suggestions for fixes are never responded to - can’t learn if things are broken and the chatbot is straight up not responding to suggestions

8 Upvotes

100% Upvoted

6 comments sorted by

7

u/xeqtr_inc 1d ago

Thm is total crap, no way contact human.

I mean they should at least make a way to contact human support for paid users.

3

u/Kaz_Games 1d ago

Do yourself a favor and turn Echo off.  If you need help hit up youtube.

2

u/Anonymous-Primate 1d ago

Yeah I have the same issues. Attackbox rarely works, can’t connect to websites. Likely won’t be renewing my memebership

1

u/TheTribunalChat 6h ago

I’ve had this same experience. Echo is basically useless if the issue is anything outside of learning exactly what the lesson teaches you. I had an issue the other day where the program the lesson was asking me to use just wasn’t installing properly, and echo kept telling me the same 2 things over and over. I’ve also had issues with finishing a room and the room not completing until I refresh the page. I contacted support about a completely separate issue a few weeks ago, talked to a bot for most of it, then when a human reviewed it they said “check it again” and nothing had changed. I provided more screenshots and information and was hit with “review your experience” a week later without any other word from the human. It’s hard to justify paying for the website when the experience has gotten noticeably worse, and now with max rooms, they’re asking for money. I also use boot.dev and their AI is so much better and actually useful. I really hope THM can fix these issues because I’ve become more and more frustrated with learning, which isn’t a good way to learn.

1

u/ImZanex87 1d ago

Echo is terrible

1

u/MysticFawn25 TryHackMe Staff 17h ago

Hey! Sorry to hear you've had a frustrating experience with the platform and our support. Drop me a DM or share your ticket ID and I'll look into this for you as a priority 👍🏻