r/dragonage • u/msszenzy • 5h ago
Support Cannot import Keep (all options selected correctly)
So, I have read other similar threads, but I cannot seem to solve this issue, which is to start a new game with my selected world state.
My process was this (after failing to import):
- Quit game, checked that the account on my EA app and my DAkeep webpage were the same, and opened the keep page in my default browser (and quit EA app);
- Modified something in my world state on the keep, locked it;
- Clicked on "need to export to DAI" and then scrolled down to click on the big button "Export to DA inquisition", then selected "Yes, continue!" at the confirmation pop up. And I can confirm the "Export to DA Inquisition" button is now gone, and I can see the:

- I opened the EA app again and the game again (and let it connect to the servers);
- Checked that the account options were all selected;
- Started a new game, I do not see any pop up asking me if I want the keep world status, and I can only confirm the custom world status which immediately starts the game

I really don't understand what I am doing wrong, my internet connection also works fine...