Felt this was appropriate to share in this community, as community members here are likely to consider the Anker Solix E10 system like I did and I guarantee that Anker mods delete this honest review from their subreddits.
After years of using Anker products, I’m here to provide a review of the company as a whole.
To set the stage, I’ve spent tens of thousands of dollars on “Anker Technologies” products. This includes an Anker solix for most rooms in the house to be used as an UPS and extended/redundant power source. I’ve also got about five Anker Prime Battery Banks. I’ve also got multiple Eufy Omni pro S1+ and S2 robots.
I have also lent out the Anker Solix units to neighbors to keep their appliances running during power outages and they have subsequently purchased their own. I have also done the same with family and friends who have also purchased many Anker and Eufy products as a result.
To say the least, I’ve been a strong advocate for Anker/Eufy.
I naturally went to purchase an additional product and this time it was a large one.. a $40k purchase. I placed an order for $40k worth of Anker E10 equipment on an essentially maxed-out system. We called the customer service to asked about paying with two payment methods and they said there is an option for split payment methods which we quickly confirmed while still one the phone. This method at checkout states: “Select this option to complete your order now and arrange payment separately. We accept bank transfer, ACH, or payment split across multiple cards.”
We checkout, and get an email asking us to wire the full sum to the bank details in the email. We call customer service and explain we do not want to submit a wire transfer, and would like to split payment across multiple cards as SPECIFICALLY and EXPRESSLY confirmed prior to purchasing and as expressly confirmed in the quoted checkout details above. The customer service agent now says that they do not support multiple cards for checkout and that the only way to use multiple cards is to make multiple transactions. We explained we were trying to take part in a promotion to spend a certain amount and get more. They assured us that if we made separate transactions that they would honor the free items even though they weren’t on the order. I specifically told them on the phone this sounded sketchy and like a scam and recorded the call because my gut told me this was going to backfire.
I then placed new orders across multiple transactions with multiple cards as initially desired. Come to order processing and shipping, they did not process the extra item, and combined with further issues I had with the customer service agent following up and regarding them being unable to provide truthful/accurate information on the specifications of the system and what it could and could not do.. I requested the orders to be cancelled because I got the feeling the sales promises were not lining up with reality. It was too sketchy and too many red flags were being raised. The items had not shipped. A few days later, the freight company called me to schedule delivery and specifically told me they had not actually received the items yet, but that they wanted to get me in the books and find a day that worked for me since I’m out of the normal route area. I explained to them that I already requested the orders be cancelled and that I would like to refuse shipment at that point and save them a trip to pick up the items from Anker just to have them return the items.
Come to find out, Anker is trying to strong arm me into being forced to take the items that they have failed to fulfill according to the contractural agreement of the order made, and additionally, they have not only made the freight company pick up the items AFTER I requested cancellation, they also now are not processing a return to sender and the freight company is sending out legal demands for storage charges. It started out by threatening me that if I want to return the items I will have to pay a restocking fee and I will have to pay for return shipping, to which I told them, the items were never delivered.
Needless to say.. Anker will not earn another cent of my money and I will have to go tell all the people that I’ve encouraged and advocated to spend money on Anker/Eufy… that I misled them.. and this company is beyond shady and absolutely someone I would NEVER use a debit card with. Thankfully, I have a great relationship with my credit card company and have disputed the charges, but that doesn’t save me from having tens of thousands of dollars worth of products currently, that are “warrantied” by scumbag bullies who think they can just force people into situations that they can’t control. Fortunately, I have recorded all my calls with them and have screenshots to CMA and have the means to litigate, but that’s a drastically different Anker than I’ve been recommending for years to pretty much everyone I know.
Most people will not have an issue with this, but be aware that Anker is not the company it once was and the customer service is manipulative and deceitful. They are not against getting legal, so be prepared to either swallow the BS or document every step of the way.
