I was reading on another sub about a customer posting that they ordered food and somehow, despite choosing the correct address, the driver still delivered to the wrong location. It's unclear if the OP chose the wrong address or the app glitched but what’s baffling about this situation is how many people are defending the driver while completely ignoring the actual problem.
OP said they were confident they selected the correct address. Maybe they did, maybe they didn’t. But even if OP made a mistake, how does that excuse delivering food to a clearly closed business, leaving it on the ground, and driving away without contacting the customer or support? There was even a PIN involved. What exactly is the point of requiring a PIN if drivers can apparently ignore it and leave the food wherever they please?
Instead of acknowledging that the driver could have used some common sense and taken a moment to resolve the situation, people are getting hung up on whether OP selected the right address and whether they tipped enough. Some are even getting angry at the mere suggestion that the driver handled this poorly.
Apparently, tipping is supposed to prevent bad deliveries, but basic problem-solving is optional. The customer’s experience gets brushed aside, the PIN gets treated like a suggestion, and the driver’s decision to abandon the order without attempting to resolve the issue somehow becomes the customer’s fault.
OP’s tipping decision is irrelevant to the fundamental issue here. We don’t even know whether they tipped upfront, and it wouldn’t change what the driver should have done when faced with an obviously questionable delivery location.
A tip doesn’t magically make a closed business open, and it doesn’t replace common sense. If a delivery location looks wrong, the business is closed, and a PIN is required, the reasonable response is to contact the customer or support and figure out what’s happening. Leaving the food on the ground and disappearing shouldn’t be defended as acceptable service, regardless of the tip.