r/AskReddit • • 9h ago

What restaurant chain fell off the hardest?

994 Upvotes

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1.1k

u/ABpro90 9h ago

A common thread among all these is any restaurant chain that was acquired by private equity; the private equity firm comes in, reduces costs by lowering quality and service, and then strips all the value out.

341

u/TokenPanduh 9h ago

Private equity is the absolute fucking worst. Everything they touch turns to shit, they run it into the ground with unmanageable debt, bankrupt the company, and move on. They've ruined so many good restaurants and all in the name of endless profits. It's such a shame.

124

u/SlimDevilWarlock 9h ago

Still not sure why private equity is legal but regular grifting isn't.  

The romance scam where the grifter finds some lonely old person, pretends to like them and steals their money/takes out loans in the victim's name and then disappears is indistinguishable from what PE does.

39

u/ChrAshpo10 8h ago

Because these restaurants aren't stealing money from you. No one has to go to these places, but they still choose to, shitty quality or not.

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u/bac5665 7h ago

Well, not exactly. Private equity in the modern sense was illegal until various reforms over the 70s and 80s. It used to be that businesses had an obligation to care about their employees and their customers, and society as a whole, in addition to their shareholders. It used to be that it was a breach of good faith to intentionally make your product worse. But then two major changes happened. The Courts ruled that businesses had a duty ONLY to shareholders and that duty was only measured in the value of their shares at any particular moment. In other words, if a business has to choice between keeping share prices even but maintaining quality or raising sharepriced by $1 but then dismantling the business, they can and will be sued by shareholders if they don't take the second option.

This is a simplification of the various changes, but that's the core of it. A business used to have to care about its future and it's quality. Now it only cares about the next shareholder meeting and nothing else matters. That change is bad for everyone except venture capitalists, so theres actually no hope of changing it.

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u/Mr_Stirfry 2h ago

Can you cite the law and/or cases you’re referring to? Not doubting you, but I am curious how you can legally force a business to maintain their product quality. Seems like the polar opposite of a free market.

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u/BobbyHigginson 4h ago

This comment is 100% incorrect. It’s such a fundamental misunderstanding of both the law and business

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u/laterus77 5h ago

The restaurant is the old person in this scenario.

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u/p4nthers11 8h ago

I understand the sentiment. But my personal advice would be you don’t have to comment on every topic if you don’t really have anything to add beyond venting frustration. I see you don’t understand what PE is, how it works, etc. I’m not defending PE, I’m trying to point out how dialogue on reddit can be improved. Let someone who actually knows something comment instead of people having to navigate how many comments of people who like to hear their own voice.

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u/sandiegodak 7h ago

Your comment also adds nothing lol, at least explain what's wrong about what they said

2

u/Boostergold319 7h ago

People only know all of the bad PE stories. No one ever talks about how PE saved Dunkin, Dollar General, Dominos, Hilton, etc. They dont talk about the PE firms that own blue collar businesses that pay for apprenticeships for young adults out of high school, or the fact that many firms employ a lot of people through their portfolio companies.

Is it all rainbows and sunshine? no. But it aint all gloom and doom either.

1

u/EddieDantes22 3h ago

The thing that sucks is they all go after food quality and ingredients. Raise the prices. Cut some staff and make people wait longer. But leave the taste alone. Give me one Reeses Cup in a package but keep it tasting like a Reeses Cup.

1

u/PM_ME_YOUR_NICE_EYES 8h ago

Because the previous owners of the company get a fat paycheck when they sell.

Like, it's the difference between you buying my house for market value to tear it down, and you just tearing down my house without my permission. One's fine, one's super illegal, but it's my consent to sell the house that makes the difference.

5

u/Straight-Comb8368 8h ago

They ruined Portillo’s in the Chicago area.

1

u/fiercebrosnan 1h ago

I can still get good food at the one near me, but I can tell they’re on their way down. When they asked me if I was a rewards member I was like oh fuck you. 

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u/A_Refill_of_Mr_Pibb 7h ago

I asked about this in another thread and adding to it the people who work in private equity don't go to any of these places as customers; they have private chefs and planes and people kissing their asses all day long, they see these places as stones to squeeze blood from, not actual places actual humans like.

3

u/FIRExNECK 7h ago

They have ruined the White House too.

1

u/OnTheEveOfWar 2h ago

If you work in the corporate world and your company gets bought by a PE, immediately update your resume and start looking. It’s only a matter of months before layoffs, bonuses slashed, no raises, benefits cut, all execs replaced, doubling workload, etc. It happens 99% of the time.

8

u/johnnynutman 5h ago

Another common thread seems to be something people liked when they were a kid but grew out of it as an adult

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u/TKHawk 9h ago

Jersey Mike's was sold to private equity and hasn't enshittified yet but I'm waiting for that shoe to drop.

20

u/PoundStriking8059 8h ago

The Big Kahuna chicken cheesesteak I ordered last week had half the meat I remember it having

3

u/My_Invalid_Username 7h ago

Big Kahuna burger! I hear they make a mean burger!

3

u/PoundStriking8059 6h ago

Tasty burger

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u/My_Invalid_Username 5h ago

That IS a tasty burger

2

u/Temporary-Bluejay631 2h ago

Say what again!

37

u/Sacapuntos 8h ago

Sure by their sandwiches cost $20

10

u/Klutzy-Football-205 7h ago

Valid, but a $20 sub from our Jersey Mike's (Giant sized Club Supreme) will feed 2 people and still be much better quality and cheaper than 2 footlongs at Subway.

2

u/Sacapuntos 6h ago

100% its better than zombie-way "eat flesh" . That place was only passable during the $5 foot long days

4

u/allothernamestaken 5h ago

Except that they don't?

2

u/BagOnuts 1h ago

Yeah, not sure what this dude is eating there unless it’s a giant sub meant for 2 or more people. Their most expensive “regular” size sub where I am is just over $10

3

u/scottyrobotty 3h ago

A medium size big kahuna cheesesteak is $10.65

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u/BagOnuts 1h ago

No they don’t? All their regular subs are under $10 where I live.

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u/BeTooLive 9h ago

One opened right up the road a couple years ago. Their sandwiches are terrible. But it may be that location. Cause when I lived in another town that Jersey Mike's was great.

5

u/GaygoforFaygo 9h ago

It definitely has big time. Stopped going there.

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u/TKHawk 9h ago

Maybe it's a regional thing then because none of the Jersey Mike's near me are any different.

3

u/Kiyohara 9h ago

Same. They're way better than Subway's, worse than Potbelly.

1

u/GaygoforFaygo 8h ago

Must be because I noticed the drop immediately across a few places around here. Made me sad since I really enjoyed them.

1

u/Particular_Yam1056 7h ago

No real drop for my area. There's 3 in my area, and they're all still pretty good. Only downside is the one closest to me seems to have some issue with inventory management, because they're always out of the chips I want.

3

u/Fyrrys 8h ago

Only time i had them the bread was hard and everything tasted kinda bland. Not bothering again

1

u/GizmoSled 8h ago

I use to get a 12” hero for $11 then in 2023 it was that price for a 6”.

1

u/TKHawk 8h ago

Isn't that literally all of fast food? I don't know a single restaurant chain that hasn't gotten significantly more expensive.

1

u/thehod81 8h ago

Its already happening, the quality of meats is noticeably dropped

1

u/limahoss3 8h ago

Mine is noticeably shittier in the last 6 months

1

u/bowmanvt 7h ago

Are you kidding me, the subs are like half the size now.

1

u/Additional-Signal327 6h ago

It’s definitely in process of enshitifying. The bread and amount of toppings has shrunk drastically. The last tuna sandwich I ordered had a thin coat of tuna for flavor only. Never again. Subway is somehow better now. 

1

u/bigstrizzydad 5h ago

It happens slowly, like the booking frog metaphor.

1

u/sandiegodak 7h ago

It's been trash for years tbh

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u/allothernamestaken 5h ago

PE isn't even necessary. Nearly every chain that starts out great inevitably has to bring in the corporate bean counters to slash costs right up to the point that it impacts quality enough to affect profits in order to maximize profits and satisfy shareholders.

2

u/PM_ME_YOUR_NICE_EYES 8h ago

I mean a couple of them aren't. But privet equity getting involved in chain restaurants isn't really surprising, chain restaurant's main value proposition (consistent food across the country) isn't really as valued as it used to be so a lot of the brands that were weak are struggling, and that's were PE swoops in to buy up the failing brand.

4

u/EngineeringOk8097 7h ago

There needs to be a website or subreddit that tracks all these private equity restaurant takeovers so I can just stop going now.

5

u/farmtownsuit 7h ago

A lot of these are publicly traded companies or owned by publicly traded companies. Private Equity does ruin the quality of almost everything it touches, but so does traditional corporate cost cutting over the long term. Which is what is actually happening in most of these cases

2

u/yagirlsophie 4h ago

Yeah - companies are machines for maximizing profits, it's always going to be a race to the bottom in a system that incentivizes that.

1

u/Additional-Signal327 6h ago

Jersey Mike’s checking in. 

1

u/Commercial_Base6211 5h ago

I suppose it’s implied by the first word in the descriptor, private equity, but it’d be interesting to know exactly who the individuals are behind the PE curtain. Who are the board members and investors draining these businesses dry out of pure insatiable greed.

1

u/M0BBER 3h ago

They have no other goal than to use those stores as profit centers to funnel them money. They don't care about the quality, they don't care about the experience, they will beat that dead horse till it quits paying them. They have no long-term concerns.

0

u/kaitlyn_does_art 6h ago

Ding ding ding!