Hi,
Looking for advice. We live in an apartment building, moved here at the start of September. Ever since we moved, downstairs neighbour has had issue with us making too much noise, and also noise at night. She first approached us in a friendly, almost saccharine manner, asking us if we know the house rules (yes, we did), then again multiple times, always complaining about awful noise coming from us. She peppered in a few uncomfortable details from her personal life to, I guess, garner some pity, or what? Mind you, we do not know this woman at all. Our landlord recommended that we do not respond to the door, and told us there’s been issues with her in the past, she apparently complained about every other tenant living in our apartment before us as well. So we stopped opening. That resulted in her immediately turning openly hostile, sending us a written message through our post-box (threatening action, telling a sob story about us being so loud that she had to book a hotel), coming to our doors at night (I suppose during these alleged “noisy” times) to bang on the door, waking our child up. Last week she called the police on us - police just confirmed the address and asked what’s up, we were confused (it was close to midnight) and they almost immediately dropped it as baseless. OK then? Today we were visited by a dude from house association, who came to talk to us to confirm we “really know the rules of the house” (still yes, we do), and apparently she filed some sort of disturbance report with the City of Helsinki. We are at loss, don’t know where this is going, but it’s been crappy.
My question is - is there some counter-action we can do? Are we in any real danger of eviction? Anybody here has any experience, from any side of this - living with a disturbing neighbour or being accused of being a disturbing neighbour?
Context: the noises are we allegedly make is “run loud machines after the start of yörauha” - we did once or twice when we just moved in accidentally, but never again after the first contact with her, which is weeks ago. Also apparently we make construction noises after the start of yörauha. No, we do not. We have a one year old who has a bedtime between 21-22. We talk in whispers and walk in tiptoes after he’s down. We sometimes use dishwasher on quiet mode, but we’ve been assured by the landlord that that’s completely OK to do. Also showering, using the toilet, this type of thing. Our building is from 1982 (one of those brick ones), and we have parquet floors. We hear our upstairs neighbours as well, but we don’t experience any disturbance as brutal as she describes, just normal “living with people” noises, like floor creaks and stuff.
About us: we are a family of two different nationalities, we have two cats and a one year old toddler. She doesn’t complain about the baby being loud, she doesn’t complain about our pets being loud, it’s specifically about machines, or that’s what we gathered. Again, we do not make the noises she describes at the times she describes.