Hey Beats fans,

Just wanted to share my full repair journey for anyone experiencing the hissing issue and wondering what to expect when submitting a claim through Apple.

Like some of you here, I’d been hyped about these since the World Cup seeding, when some players started showing off the 360s early and teasing us. After months of waiting, I grabbed a pair on launch day (9/24) with that amazing Target offer ;)

I initially paired them with my Samsung Fold8, since that’s my main on-the-go device for content consumption from NFL games, YouTube, to reading. Side note: y’all should check out Dungeon Crawler Carl.

I loved the refreshing new look and was willing to overlook a few shortcomings: no H2 chip, a power button that’s hard to find by feel, and no automatic head detection to pause playback when you take them off.

But then I noticed the hisssss that so many of you have mentioned. And man, it was bad. At first, I just blasted music to drown it out LOL.

Then I saw on MacRumors that there was a day-one firmware update I’d missed, so I paired them with my iPhone and updated them. That helped, but the hiss was still there. Sometimes I just want noise cancellation on without anything playing so I can lock in on my book reading during my commute, and that’s when it was especially noticeable.

After seeing people here say their pairs didn’t hiss, I started wondering whether mine had a hardware issue or came from a bad batch. So, on October 5, I took them to a local Apple Store.

The Technical Specialist at the Genius Bar listened with me and confirmed they could hear the issue too. They said the headphones would need to be shipped out for further investigation.

I’ve included screenshots of the email updates. At one point, Apple said they needed more time, which definitely got me curious about what they were investigating. I can only speculate, though—they never told me what they found, but maybe they started looking at their manufacturing lines.

Eventually, I received an update saying the repair was complete… and then nothing for about a week.

When I followed up, online support directed me to the store, and the store directed me to the repair depot. After a bit of back-and-forth, I finally got a call today telling me to come pick up a brand-new pair in a retail box. (The form I signed stated they did this due to a "back order service parts.")

So, the outcome was a replacement pair, roughly two weeks after my original appointment - kind of annoying when they could have done that from the jump...

The big question now is whether the new pair has the same hiss. I’ll update this post once I’ve had a chance to test them, and if the type of ear cups make a difference.

Edit:

I created a Google Form, if you can kindly take the time to fill it out, I would really appreciate it. I'm just trying to make sense of all the 360 chaos. If you can comment on or bump this thread, or share this form with anyone else you know who has the 360's I'd really appreciate it as well! 🙏 Thank you!

Beats 360 User Experience Form: https://forms.gle/VVh2kRARJQEQUtBy6

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How to Update Your Beats Firmware: https://support.apple.com/guide/beats/update-beats-dev3381eab1b/web

My Firmware Experience

MacRumors First Firmware Update (Pre-Launch): 09/08 : 4A203 : https://www.macrumors.com/2026/09/08/apple-beats-360-coming-soon/

MacRumors Second Firmware Update (Pre-Order): 09/22 : 4A262 : https://www.macrumors.com/2026/09/22/apple-beats-360-firmware-update/ (this article refers to a former 4A260 patch)

I have my Beats Fit Pro on my AppleCare One plan that I recently dropped off at the Apple Store for a battery/charging issue, with the left earbud (noticeable corrosion on both the earbud contact and one of the case nodes).

My repair status says that the had to order a part to repair them and will send them back. I was kind of hoping they would just straight up replace them since AppleCare One comes with Express Replacement service.

Since the Beats Fit Pro is discontinued, are there any chances that they just replace them with Powerbeats Fit? Has this happened with any other Beats products? I presume that they just replaced the clapped earbud and called it a day, but I have a feeling I'm getting the same case with the corroded node

i would love to purchase a beats pill xl but cant find one anywhere would anyone happen to have one for sale ?

Can’t decide on a color combo, which one do yall prefer more?

Hi, I recently bought a second hand pair of beats studio pro from BackMarket and when I connected them to my phone the name was "Beats Studio Pro de [NAME]" and it was a very specific name with a specific spelling that I used like 11 years ago.

I wonder if it connected to an old Google email (I sill have that one saved on my phone) and picked the name or if it could be the name of the last owner, but if it's the latter then it's really specific.

thanks!

Hi everyone! I’d really appreciate your help comparing the Beats Studio 3, Studio Pro, and Beats 360. I’ve read claims that the Beats 360 can reach volumes up to 12 dB higher than the Studio Pro. Are they also significantly louder than the Studio 3?

I’m an audiologist and have no hearing problems, so don’t worry, I’m very responsible in that regard. I’m simply looking for the loudest headphones for occasional sprint workouts. If anyone has firsthand experience or actual volume measurements, I’d be incredibly grateful for your help.

Thank you so much! 🙏

Anyone tried the 360s while running? Do they stay on or slide around to much? Or should I just save my money?

I've been using my 360s for about a week and really like the style and sound. But after 15–20 hours of use while flying, the right side suddenly started sounding blown out, almost like the noise canceling is overworking. It's even a bit painful on my ear. Has anyone else run into this?

Hi everyone,
I bought a pair of purple Powerbeats Pro 2 on Vinted and I’m having trouble getting them to work properly with my iPhone running iOS 27.0.

Here’s what’s happening:
They connect via Bluetooth, but the settings page only shows Name, Device Type, Disconnect, and Forget This Device.
There are no noise cancellation/transparency controls, button settings, firmware information, or other Beats-specific options.

They appear as “Powerbeats Pro,” without the “2,” even though the packaging says Powerbeats Pro 2.
The iPhone pairing animation appears with a picture of the purple earbuds and case. It says “Not Your Powerbeats Pro” and offers a Connect button, but connecting still doesn’t bring up the full settings.

One earbud constantly flashes blue near the “b” logo, including when I take it out of the case.

I’ve tried resetting them with both earbuds in the case, lid open, holding the case button for at least 15 seconds. The light keeps flashing white and never reaches the red-and-white reset sequence.

They reconnect afterward, but the settings are still missing.
I checked the serial number on Apple’s coverage website. It identifies it as Powerbeats Pro 2, but says the purchase date is unavailable. I understand that a recognized serial number alone doesn’t prove authenticity.
So far, I’ve only tested them on my own iPhone. I’m attaching photos of the earbuds and packaging, plus screenshots of the Bluetooth menu and pairing screen.
Has anyone had this exact issue with a genuine pair? In particular, is a flashing blue light on the outside of an earbud normal at all?
Could this be a charging/contact problem, a firmware issue, or a sign that they’re counterfeit? Is there anything useful to try before taking them to Apple for inspection?

Thanks for your help!

I'm a content creator and i asked beats some explanation.
First point : battery drain
Second point : hiss

I just got my Beats 360 and I’m thinking about getting the UltraPlush Kit.

I’ve seen some YouTube reviews where people mentioned getting the kit for only around 9 us dollar. But when I checked the Beats website here in Malaysia, it’s available for 49 us dollar.

That’s a pretty huge price difference, so I’m wondering if the UltraPlush Kit actually worth $49

For anyone who owns it, what do you think?

My beat studio3 wireless recently snapped at the bottom and it look like the other side is about to do the same. I’ve had them for years and don’t have apple care anymore so I’m wondering if there is a way I can repair them myself. The wires and sound don’t seem to be damaged just the outside.

I’m not sure if I should return or wait for a firmware update. Has anyone had luck with replacements? Mine do not have the hissing, only the battery drain despite turning off Find My option.

Got my beats pill can’t wait to open this bad boy up.

It’s so beautiful 😭🤩

I buy a lot of headphones. Sony XM6, Logitech G Pro, AirPods Max, you name it, I’ve tried it. I use them all day, at the office and at home, and I keep hunting for the one that doesn’t make me sweaty after a long session. I still haven’t found it.

Here’s the problem. Noise cancelling headphones seal your ears into a no-air environment. After an hour or so, moisture builds up inside, and I get sweaty easily. That sweat also wrecks the cushions over time. So when Beats announced the 360 with sweat-resistant, swappable, washable pads, I thought this might finally be the one.

What I like

• Light. You barely notice it on your head.
• Looks clean.
• Price is okay compared to what headphones cost these days.
• Swapping colors is a nice touch.
• If the pads wear out from sweat, you replace the pads, not the headphones.

Two big problems

My office is quiet. My home is quiet. So WHAT IS THIS HISSING? It’s the most annoying thing ever. I notice it most during movies and videos, in the quiet scenes, and when I’m switching between things and there’s a gap in the audio. The hiss goes away when you turn the headphones off.

Then there’s the battery. I turn it off at the office, come back the next day, and 10-20% is gone. For no reason. Off should mean off.

To summ

The washable, replaceable pads are a smart idea, and if sweat is your problem, they’re worth a look. But the hiss is there in every quiet moment, even on the latest firmware, and the battery drain makes it hard to trust. I’m still searching for the headphone that keeps me dry, and the Beats 360 gets me closer, but it isn’t the one yet.

With all the hate beats is getting just wanted to show my own Beats, I’ve had nothing but positive experience with them. I have always been a fan even prior to Apple buying them. My OG studio pro have power through and still work. Not picture : heartbeats ( lady gaga collaboration, Balmain x beats, betas flex) cat tax : fennel says hi.

Someone who’s better at creating things than me should make a stand/holder/case for the Pokémon Beats Pill, similar idea to the Pill Dude

Hope someone who is creative sees this, I feel like the people who bought the speaker would love it (I’m people)

beats 360 - battery drain issue.

you all know the drift. i loved these headphones but returned them as i just couldn’t justify the price the the battery issue.

i’m hoping you fine folks on reddit can let me know if/when they fix this issue so i can repurchase ?

i loved them , perfect for my heavy cardio sessions at the gym where i was insanely sweaty (thanks SSRIs!) but mine were losing roughly 9% a night.

That with all of Apple‘s money, they can’t make a decent pair of over your headphones in the end. I’m glad I bought the pros last year because waiting for this year‘s headphones and then finding out it had his problems and battery drain problems and just problems reminds me of what my friend told me to never buy an Apple product when it’s the first generation or a redesign because they just have problems and it’s a shame that with all of Apple‘s money, they really shouldn’t have problems right out of the gate, but seemingly they always do and I’m a long time Apple user at this point I’ve had them since the iPhone 6 and I will continue to have them because they’re good but they need to fix their quality issues on new products

Honestly love them gonna be using them as my new gym headphones i was hearing alot of people and tik toks saying the bass is non existent for me the bass was good loved the fit to. Also just got em today so definitely not a full review

Got 2 for the Stereo sound

Hi all,

Has anyone had any issue with battery drain on the beats 360? When I first got them they were fine. Now I use them maybe 2/3 times at the gym for an hour the next time I go to use then they’re sitting at 5% almost like I’ve not turned them off, I 100% have as I’ve now been listening to hear the power down sound before taking them off.

Update: I spoke to Apple who are replacing mine, mentioned it’s a wider issue not just myself and their response was “it isn’t being investigated currently, when we realise a new product you will see people with the same issue if you search for it” whatever that means.

Hey y’all, random observation but I recently noticed that after updating to iOS 27 (currently on 27.0.1), my 1st gen Powerbeats Pro would show up with an ANC toggle below the volume, just like my Beats Solo Pro or AirPods Pro do. They obv never shipped with ANC, so I was kinda confused/surprised why it suddenly popped up. The first time I opened it in control center it was on transparency, but ever since I moved it over to noise cancellation, it jumped to off and got stuck. Now the toggle still shows up but when I click on it, there are no other options shown other than off.
Yeah, so no, beats didn’t randomly give me ANC or transparency 6 years in (I wish)

Anyone else’s 1st gen PBP doing this (or got magically blessed with ANC? lol)

I just bought the beats solo 2 and they pinch my ears so bad like my ear will get a cold sensation and feel kind of like numb when I take them off. Has anyone else had this? Any solutions?