For 15 years, we’ve subscribed to Prime, genuinely enjoyed it, and made full use of its benefits. Back when we just needed a reliable, convenient way to buy everyday essentials, Amazon delivered without a hitch. We even ordered our very first box of diapers from the maternity ward and had them at our doorstep before running through the ones the hospital gave us. We were hooked, and our order volume grew year after year.

Back then, customer service chats connected to domestic representatives who resolved issues in minutes. Over time, that support was offshored - frustrating at times, but at least you were still talking to a human. This year, however, Amazon's aggressive push into automated AI support broke the system entirely. Whenever an issue arises, you get trapped in an endless, circular bot loop that wastes your time and resolves nothing.

Shipping and delivery have fallen off a cliff as corner-cutting took over. Items now ship unprotected in their retail packaging with a label slapped on the front, single orders get split into multiple disjointed shipments, and damaged or missing packages have become routine. We've had deliveries dropped off on the other side of town, incorrect quantities, and wrong items entirely - including a stick of desktop RAM that arrived as a hair tie, which I posted here.

The breaking point was realizing that clip-able coupons and promotions for items sold directly by Amazon completely vanished from our account. We contacted customer service repeatedly over three months asking for an escalation, getting nowhere. Without those coupons, we started cross-shopping at Target and Walmart and confirmed what we suspected: we were paying higher prices on Amazon.

Following a recommendation in another thread, we emailed the executive customer relations team (Andy Jassy's email). Someone behind the scenes adjusted our account, and the coupons instantly returned. Fast-forward two months: the discounts disappeared again. When we reached back out to the executive team, we received a canned brush-off claiming promotions are "targeted and regionalized," and that we would see them if eligible. My follow-up asking for further clarification was completely ignored.

This isn't a total farewell to what was once a customer-obsessed company, but we are going to be cutting our usage way back relying on free shipping without prime. This might actually help us cut back on our purchases of junk items sometimes that's useful but not exactly necessary.

100% of orders that I received recently were wrong. It's like I'm ordering stuff just to receive something else and be forced to return them because according to Customer support returning is the only option. I'm kinda fed up, and I think today was my last day of ordering from Amazon.

I’ve decided to cancel my Amazon prime account (I’ve had it since 2007) over the years shopping at Amazon has become more work than it is worth. I used to love Amazon, I could buy what I need and have it on my doorstep within a day or two. I’m not sure what changed within the company, but it definitely was not for the better. As I’m writing this I have been waiting to talk to a representative on the phone for one hour and 37 minutes.

This has been happening more and more. I’m not sure if they are just hiring incompetent delivery drivers, or thieves.
Here’s what happened THIS TIME.

I placed an order, next day delivery. 7 items totaling $276.42. The next day I get the notification that my items were delivered. Weird, my doorbell camera did not alert me that someone was there. I go to the porch, and guess what’s not there…. Yep, you got it. My packages. I go on the app and look at the picture, sure enough they are on someone else’s porch. The worst part? The address is on the wall in the picture!!!! It is not even close to my address.
I call Amazon, wouldn’t ya know, took me 3 minutes to reach an employee who then informed me to go search for my package (becuase you know, that’s my job) and that they would not be able to issue me a refund or replace the order until it’s been 2 days. The package might still show up…. 🙄

Well now it’s been a week and I have tried contacting Amazon through chat and phone every single day since then. No response. When someone answers the phone, and I tell them the issue, they hang up. Chat just says they will
Investigate and get back to me in 2 days. They have yet to get back to me. So here I am sitting on the phone yet again hoping to talk to someone that can fix this issue.

This keeps happening, I have been successful more times than not on finding the address where my package was delivered. And one time I just decided it wasn’t worth the effort for the $20.00 items totaling I ordered and just took the loss.

This time I’m done. If I am unsuccessful on the phone today, I will contact my bank and dispute the charge. Either way I will be canceling my Amazon prime account.

Who is going to start the new big online shopping company so I can have somewhere else to order the stuff I cannot buy in my small town?

Thanks for listening to my rant.

i screenshotted this first picture to ask how it can arrive today if it hasnt been shipped yet, and quite literally 3 minutes later, it updated to say it was delayed? and apparently im not the only one dealing with this..

Its almost impossible to actually speak to an agent.

Then when you finally manage to do so, the agents just leave the chat! "So&so has left the chat" then I get the endless spinning wheel "Connecting you to an associate..."

Just wasted an hour of my life dealing with this bullshit. My issue still not sorted.

What a fucking joke!

Hi all. Due to the recent price hikes in Australia, I’m cancelling my Prime membership. I have pre-ordered items while I was a member. Will the items be shipped for free when my credit card is charged, or will the non-Prime pricing and shipping apply?

Can’t seem to find a definitive answer on whether it goes by your membership status at the time of order, or at the time of shipping/charging.

I dont always have an issue with a delivery but when I do its either the item is damaged/late or I contact them when I have an issue with a promotion/discount. I noticed the past year that almost every single time i contacted them via chat or the phone, they resolve my issue almost instantly but not really. My item is several days late? They tell me not to worry it will show up eventually and tell me they are partially refunding it for my time. Item got smashed around in the van? They tell me they are refunding it and for me to dispose the damaged item. EXCEPT THAT they only say that they are helping, they never go through with processing the refunds. I can only assume its a numbers game so that their customer service rating is high and solved quickly. Am i the only one getting these people that are either lying OR they never go through with their promises? And this is even with them sending me a email with their name on it saying that they are glad to help and for me to be on lookout for it to be solved.

Im thinking of cancelling my prime

I’m posting this here because I know Amazon employees answer sometimes.

One of my son’s friends gave him a $50 gc for his birthday. We went to use it and when I peeled the sticker off the redemption code we saw a hole was punched in it.

I looked it up and now realize this is something people do.

Is there any department I can talk to or file a report with? I don’t think getting the $50 back is a possibility, but I would like to take any steps I can to hopefully add to any type of investigation.

I don’t want to ask the person that gifted the card where they got it, because they’re very kind people and would probably figure something was up and gift another one (and it’s a generous gift as it is).

I figure there’s identification info on the card that would make it somewhat trackable?

Is there a specific department that handles these kinds of things?

Any info is appreciated.

Edited to add that my return has been delayed until mid-November. I don't know what to make of the date AI gave me.

"We are currently reviewing the details." Chat ends with no option to ask more questions or connect with a representative. Why is my return delayed into November? You have the item!

about a month ago i had pre ordered some toys

the day comes for them to ship and nothing happens

i check the toy, it says 'item is unavailable' they never got it

so i asked the customer service bot wtf was up, they had no clue, just got my money back

now jump to this month

i pre ordered a movie

i check to see if the item shipped today

yet again! 'item unavailable' and 'temporarily out of stock'

mind you i pre ordered this the day it went up for pre order 30+ days ago

something is going on and Amazon wont tell anybody

they are unable to actually get anything in stock on time yet continue to take pre orders so money keeps flowing in

thing is i went to check Walmart and its also out of stock there too!

this Christmas is gonna be a fucking nightmare i can already tell lmao

dont matter if you have Prime, which i do, dont matter how quick you pre-order, you aint getting shit on time these days it seems....

i know the world is in chaos right now but if Amazon is having all these problems some transparency with its customers would be nice!

I am a primary account holder for my Prime Visa, and have prime on my amazon account, while my partner has her own account that she shares with her mother.

If i get her an Authorizer User card for her account spend, logged in and attached to her Prime, will my account still earn 5% on purchases?

Any help is much appreciated!

Usually I'm upset when I see people get like five and six of expensive items. Today I ordered one 72 pack of squeeze ups for my cat and they sent me two. Bonus!

Review: "Soft, light and flexible cable (finally). If there were 6 stars I would have given it 7. I have tried several cables, all stiff, heavy, bulky, which prevent movement, strain and ruin the connectors! Enough! Let's end it with these nylon stockings [braided nylon] that make a cable look like an angry snake."

One of those blue and white envelopes received today. Nothing inside. How does that happen?
I've been a shopper with amazon for a very long time and that was a first.
The chat bot did help and I have a replacement coming.
But it is mighty inconvenient when you adjust your schedule for a whole day to get an empty package.
First world problems, I guess. It could be worse.

If you bought an item on Amazon.be that shipped from outside the EU (e.g., India or China), paid Belgian VAT at checkout, but bpost held your parcel hostage demanding €30+ in clearance fees, DO NOT let Amazon customer service trick you into blaming the third-party seller.

Here is the legal reality and how to force a refund:

🚨 THE TRICK:

Amazon's automated chat support and low-level agents (even their "Executive Relations" desk) will repeat a script telling you to claim the €30 fee back from the third-party seller. This is a legal deflection.

⚖️ THE LAW:

Under the EU VAT E-commerce Directive (Directive 2017/2455), for marketplace items under €150, Amazon is legally designated the "Deemed Supplier."

Amazon collected your VAT at checkout.

Amazon is solely responsible for digitally transmitting the Import One-Stop Shop (IOSS) tax token to European customs servers alongside your tracking number.

When bpost charges you double VAT and an administrative fee, it is because Amazon’s software failed to transmit the digital token. The third-party merchant has zero technical access to Amazon's corporate IOSS system and cannot fix this.

🛠️ HOW TO FIGHT BACK:

File an A-to-z Claim: Go to your orders, click "Problem with order," and demand a supervisor review. Upload your bpost receipt and original Amazon invoice.

Do Not Argue with Chat Bots: If they give you a 72-hour window or tell you to message the seller, bypass them entirely.

Email the Ombudsman: Send a formal dispute directly to the Belgian Consumer Ombudsman Service at contact@consumerombudsman.be. It is a free government mediation service.

Report the Compliance Failure: Log the incident at meldpunt.belgie.be under "Cross-border e-commerce" to force the FPS Economy to audit Amazon's broken customs software.

Amazon counts on you getting tired and giving up over €30. Don't let them keep your money.

OK, here’s a rant 

Synchrony Bank, which is the lender cardholder for Amazon, Is super sketchy. I got an email alert from Amazon for three charges on my account. using my Amazon credit card. Told me to call a number, so I did. so I know you guys outsource to foreign lands and get it, so I wanted to report these fraudulent charges. The guy told me I would need to take a selfie video. And then , take a picture of the front And back of my drivers license and text it back to him to verify who I am before they could even start a fraud investigation or do anything to my account. I’m not going to send my video selfie of my face and my front and back drivers license to some foreign country who have no idea has any Internet security at all or whatever. So I just told the guy cancel my card. I paid off my card in full and I’m done with that. That was just weird and sketchy. I have many credit cards. I have a few bank accounts, but I’ve never had such a weird experience than with Synchrony.  

Check out the “secure location” my Amazon driver thought was just the right spot 😒

Would you file CC disputes or just have to wait until they decide to refund? Tried chatting with customer service but they were no help- said sometimes they can take longer than 30 days and to check back later.

I really liked the part where Shy’s dad tells Dhruv about the candy she used to keep for him when they were kids. That’s when Dhruv realises she had liked him since childhood. Such a small detail but honestly really sweet.

And that kiss scene at the end was also really cute. The whole moment with the sunflower was probably my favourite part.

I think I’m out. I’ve hated supporting Bezos for so long, selling out for the convenience of prime delivery and some ok tv shows but I think after many many years, I’m out.

I will probably save so much money on little impulse purchases I won’t do now.

Probably for the best.